It’s easy to find information from developers, integrators, consultants, and the tech media. But to find out what real users are saying about the tangible benefits they’ve seen from their ERP investment? That’s tougher.

The relative lack of published information from ERP users is a bit unfortunate. After all, actual users are best-positioned to provide an unbiased report on how ERP features can be harnessed for real-world competitive advantages.

To better understand how your organization can benefit, we’ve collected comments from 20 manufacturers detailing the results they were able to achieve via their investments in ERP applications.

1 Earlier Identification of Product Manufacturing Issues

On using Lansa ERP at their clothing manufacturing company:

Being able to link from product specification to quality assurance records & product history, provides us with better visibility of potential product issues, allowing us to take corrective action at an earlier stage of the manufacturing process. The system frees the designers to focus on creative and technical product development and helps us to take a product seamlessly from style conception through product commercialization. Kathy Griffin, Director of Research and Development at Robinson Manufacturing

2 Increased Bid Competitiveness Through Pricing Accuracy

On using JustFoodERP at their food manufacturing company:

Running our pricing accurately was a huge problem… it is fairly easy now, and further use of reporting features will help with this. More accurate pricing means we can win bids against some of the largest food companies out there. Louis DeMent, Co-Owner at Giovanni Food Company, Inc.

3 Lower Inventory Carrying Costs

On using QAD at their medical supply manufacturing company:

The new system is versatile, easy to use and required very little customization. It is providing many positive results. These include helping lower inventory carrying costs and making more information readily available through new reports and browsers; allowing more people to make accurate decisions to improve business operations. Bobby Yeomans, Manufacturing Technology Director at Facet Technologies

4 Better Handling of Large Transaction Volumes

On using Infor M3 at their clothing manufacturing company:

Once we had Infor M3 in place, we discovered a big increase in the transactional volumes we could handle. This was an important realization because it allowed us to grow organically without the need for additional resources. David Frank, Executive Vice President of Sales at Augusta Sportswear Group

5 One Version of the Truth

On using SAP at their food manufacturing company:

We’ve set the stage in terms of the future and where we want this company to be. For example, we’re looking at one set of numbers–one version of truth. We have a common terminology across the business and have issued our first set of company-wide cross-functional KPIs. We have visibility of total inventory across the organization, and for the first time, we have customer and product profitability analysis and reporting. Donnie Steward, CIO at ACH Foods

6 More Accessible Data

On using Sage MAS 90 at their building materials manufacturing company:

The information we get out of the system is much more powerful than we expected. We now have the ability to answer a question quickly, with more details. Data is easier to find and more accessible to senior management. Donna Sarsfield, Accounting Manager at Sealoflex

7 Improved Business Decision Making

On using Syspro at their food manufacturing company:

It provides the flexibility to extract the data we need for better decision-making purposes. We can customize reports, flag items that need to be looked at and readily calculate re-order levels to maximize inventory levels. Val Custer, CFO at Alpine Confections dba Fannie May Confections

8 Lower Accounting Bills Due to Fewer Errors

On using Sage MAS 90 at their construction systems manufacturing company:

The efficiency we’re experiencing is fantastic because time is money, but I’ll point out that we’ve also seen a hard-dollar savings. Because MAS 90 works so well, our CPA spends far less time fixing, changing, and tweaking errors. As a result, we’ve seen a significant drop-off in monthly billings from our outside accounting firm. Monique Roberts, Sales and Marketing Manager at Submar, Inc.

9 Standardized Software Across Business Divisions

On using Dynamics AX at their medical supply manufacturing company:

The challenge for any organization is in turning technology into a tangible benefit. By making it repeatable, by reducing risk, by engaging with users, we’re partnering with the divisions at more of a business level. Instead of just talking about software, we’re talking to them about business processes… We’re eliminating redundancy and reinvesting those resources into more strategic efforts, into value-added tasks. We’ll have more people focused on the business rather than on managing system. Brent Taylorson, Corporate Director at DENTSPLY

10 Added Order Capacity Without Added Headcount

On using Acumatica ERP at their made-for-stock toy and furnishing manufacturing company:

We doubled the capacity of our team without adding headcount. At this point in time, I believe we have even more room for growth. We estimate that once our customizations are all implemented, our team will be capable of processing three times the orders they do today. It’s been a great improvement. Francisco Pardo, Operations Manager at P’kolino

11 Quicker Month-End Closings

On using Dynamics GP at their industrial systems manufacturing company:

We reduced the time needed for month-end closing by half, because it is much easier to access comprehensive information, get to the right level of detail for a given query, and rely on the integrity of the data. As the CFO, that also gives me more control over business events, which helps my peace of mind. Don Simoneau, CFO at Rypos

12 Ability to Immediately Update Production Schedules

On using Expandable ERP at their process manufacturing company:

If the president calls and asks us if we can change the line and make a particular product tomorrow, I can give him an answer while he’s still on the phone… I simply run the inquiry, which tells whether we have the items in stock and where they are located. If there’s an item with an open PO, I can see when it’s due in. David Pierce, Operations Manager at Tom’s of Maine

13 Improved Supplier Selection Based on Data-Driven Performance Ratings

On using Plex Cloud ERP at their industrial systems manufacturing company:

Supplier scorecards were once an administrative challenge. Now we can see in an instant the problem cases in a given month, based on the non-conformance report which flows directly to the scorecard. The system automatically deducts or adds points based on supplier performance. We track if our customer was impacted, automating the scorecard process to rate each supplier according to their latest performance data. Erin Clemente, Supplier Quality Supervisor at Inteva

14 Time Savings in Inside Sales, Engineering, Planning, and Costing

On using Workwise RB-ERP at their custom commercial equipment manufacturing company:

One of the best payback items was in reducing the time that engineering had to spend in each order. We were able to utilize those engineering savings by investing in further new product development and value engineering programs. Overall, the configurator has helped us to advance against our competition… We are also strong in hunting for and eliminating waste in our operations, and this implementation helped us in that effort. We saved time in inside sales, product engineering, product planning, and costing. Jim Kolkeski, CFO at Alto-Shaam

15 Real-Time Receiving and Order Entry Updates

On using ECI M1 at their pharmaceutical testing equipment manufacturing company:

When we receive a shipment, it’s seen throughout the system. Our purchasers can see when a part arrives in real time as opposed to having to wait until the next day like they used to. When we input new orders, we also see allocation to the parts necessary to build those orders right away, whereas before, we might have to wait as long as two weeks. And the reports that used to take me days now get done in 30 minutes. Pierre Parks, Business Systems & Production Manager at Distek, Inc.

16 Improved Capacity Planning

On using Global Shop ERP at their tool & die manufacturing company:

I’ll load the system up, and that gives me an opportunity to schedule my resources and my work force accordingly. It helps me adjust when I’ve got a work center overloaded to another work center and presents other options. The capacity planning screen is a good visual tool to help better planning and scheduling, and obviously meet the customer needs at the same time. Paul Jira, Materials Manager at ATD Precision

17 Cost Savings From Overall Equipment Effectiveness Improvements

On using Epicor Mattec MES at their process manufacturing company:

Prior to the installation our OEE was 77%. With the improvement in our uptime, this year-to-date we’ve achieved 87% OEE. With our improved OEE, we could theoretically generate, at full capacity, 608 hours of additional time per machine per year. For a product with an average run rate of $85 per hour, and the extra 608 hours per machine, we could see $52,000 in annual savings. If we could pick that up at all 14 machines, we’re then looking at $728,000 in annual savings. I think anyone would be interested in gaining these levels of annual savings. Steve Boeder, Director of Operations at Vollrath

18 Ability to Demonstrate Regulatory Compliance

On using Batchmaster ERP at their process manufacturing company:

It helped us to maintain real time records of all the necessary documents with consistent procedures like SOP’s, change management, formulations etc. supported with an excellent quality control module to maintain high quality standards of our products. These documents along with quality control documents are very essential for audits by various provincial and federal authorities. Richard Northcote, Controller and Operations Manager at Madison Chemical Industries

19 Improved Customer Service via Access to Deeper Account Details

On using Sage 300 ERP at their process manufacturing company:

Customer service has always been our top priority. We have enjoyed steady growth by providing service at a very personal level. This new package will give our service representatives quick access to a greater detail of a customer’s history. We will be able to help guide them to the products they need, when they need them. Dani Nichols, Vice President at NAPCO

20 Measurement of KPI’s

On using K3 Syspro at their engineering and fabrication company:

Previously we were running a number of different spreadsheets in line with our financial software, which made it virtually impossible to generate any substantial reports and measure KPIs across every area of the business… We have been able to produce reports that have been invaluable in measuring our financial performance, job performance, quote accuracy, market performance and sales activity. This is saving us up to 40% of our time and has enabled us to make a cost saving of around £200,000 year-on-year. Paul Smith, Business Improvement Manager at MetalTech

Quote Sources

Kathy Griffin, Robinson Manufacturing
Louis DeMent, Giovanni Food Company, Inc.
Bobby Yeomans, Facet Technologies
David Frank, Augusta Sportswear Group
David Frank, ACH Foods
Donna Sarsfield, Accounting Manager
Val Custer, Alpine Confections
Monique Roberts, Submar, Inc.
Brent Taylorson, DNTSPLY
Francisco Pardo, P’kolino
Don Simoneau, Rypos
David Pierce, Tom’s of Maine
Erin Clemente, Inteva
Jim Kolkeski, Alto-Shaam
Pierre Parks, Distek, Inc.
Paul Jira, ATD Precision
Steve Boeder, Vollrath
Richard Northcote, Madison Chemical Industries
Dani Nichols, NAPCO
Paul Smith, MetalTech