A customer relationship management software offering AI-powered predictions and sales performance analytics.

Product Overview

Zoho CRM is a customer relationship management software catering to most business sizes and types. Key features include lead tracking, business intelligence, AI-powered predictions and recommendations, and sales performance analytics. It offers flexibility in customization and integration capabilities, along with a mobile app.

Pros

  • Near-total customizability
  • Flexible AI layer at higher price tiers
  • Integrated gamification features

Cons

  • Most advanced features only accessible at the higher-priced tiers
  • Long customer service wait times
  • Limited custom fields

Target Market

Startups and small businesses. Larger businesses can still utilize it in conjunction with other Zoho products.

About Zoho CRM

Zoho CRM is a customer relationship management software that helps users track leads, nurture them along the sales funnel, collaborate in real time, and monitor business trends from a centralized hub.

Zoho is the only legacy CRM since 2005 to offer users 40+ native apps & 500+ third-party extensions.

Zoho CRM Key Features

  • Journey orchestration
  • AI-powered prediction and recommendations
  • Business intelligence
  • Remote work support
  • Sales forecasting
  • Multi-currency support
  • Email insights and analytics
  • Tasks, calls, events scheduling
  • Multiple sales pipeline management

Zoho CRM Target Market

Businesses of all sizes and types—enterprises, SMBs, and freelancers, can opt for Zoho CRM.

Zoho CRM Pricing

The cost of Zoho CRM starts at $14/user/month billed annually. There is a free trial available but no free version.

Video Overview

Starting Price
$14 /user/month
Price Range Learn More
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Product Overview

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User Reviews of Zoho CRM

★★★★★
★★★★★
Submitted on April 13th, 2021 by Ignacio Galarraga

Anybody can use Zoho. The interface is straightforward, and the initial trial setup took very little effort. Zoho had all of the functionality that we could ever need, at a fraction of the cost of Salesforce. It felt much more intuitive, and I was sure we would be very happy moving forward with Zoho.

★★★★★
★★★★★
Submitted on November 19th, 2018 by Anonymous

The CRM functionality is great and it has the bare bones inventory I need. I do think it lacks in accounting a little bit. I wish the accounting was more complete so I wouldnt feel the need to search for an outside accounting solution to pair with it.

★★★★★
★★★★★
Submitted on August 8th, 2018 by Edward McCallister

I have been benefiting a lot from Zoho in business areas, which is why this platform has been helping me with my financial management and has given me a secure platform to show my sales and control marketing to the maximum that can attract customers.

The Good…

I like Zoho because this platform has absolutely everything a company needs to have total control of what goes in and out of the sales area, in such a way it offers Sales, Marketing and CRM services, services that have a long term Strong influence on what you can do. In summary, I consider that Zoho is positive because it completely helps the financial management of a company and helps control potential customers.

The Bad…

The negative point that I have noticed in Zoho is that this application does not develop in a good way on mobile devices, it is somewhat tedious the fact of not being able to control the sales or manage the sales reports of a company through the application of Zoho for phones mobile