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Service Management Series

A multi‑module management system designed by WennSoft.
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The WennSoft Service Management Series meets the diverse needs of asset-based service organizations by helping you manage your complex customers. Tailored to industry-specific needs, the Service Management Series serves as an extension to the Microsoft Dynamics™ GP core financials. Discover how the flexibility, scalability, integration and rich functionality of Service Management can help you maximize your profitability, enhance your business processes and take customer service to a whole new level. The WennSoft Service Management Series helps you deliver the most important element in your business - customer satisfaction - by facilitating efficient:

  • Service call capture and assignment dispatch
  • Resolution tracking
  • Contract management
  • Execution, utilizing the powerful WennSoft tasking engine

With the Service Management Series quotes, order and billing statuses, customer work histories and inventory usage, etc. can be shared among all integrated applications, creating a 360-degree view of your customer. With the Service Management Series, you get rapid access to real-time information-allowing you to make decisions that build profitable and lasting customer relationships. You can more efficiently run your service operation according to the type of customer, product or service you provide. The Service Management Series ties together your service operations, resources and financials; everything you need to improve service and increase profitability. The payback is substantial: better business decisions and better customer service lead to a better bottom line.

Popular Functionality Modules

Document Management A practical and affordable solution for organizing and sharing documents. Easy to organize, view, print and share project information. Document Management Module Features…

Graphical Dispatch Board The Graphical Dispatch Board enables you to easily manage your service activities by displaying a visual picture of scheduled service, active appointments and unassigned…

Maintenance Contract Management The Maintenance Contract Management module gives you control over the timely performance of maintenance services. Flexible and detailed preventive maintenance plans can be…

MobileTECâ„¢ In many service businesses, the greatest opportunity to control costs correlates directly to the field service technician. Effectively managed technicians can be a tremendous…

Quoting Maintenance Quote Module The Maintenance Contract Quotes module allows you to develop contract quotes that are driven by tasking. Templates can be developed with the tasks…

Complete Functionality Module List

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