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Service Management Series

A multi‑module management system designed by WennSoft.
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The WennSoft Service Management Series meets the diverse needs of asset-based service organizations by helping you manage your complex customers. Tailored to industry-specific needs, the Service Management Series serves as an extension to the Microsoft Dynamics™ GP core financials. Discover how the flexibility, scalability, integration and rich functionality of Service Management can help you maximize your profitability, enhance your business processes and take customer service to a whole new level. The WennSoft Service Management Series helps you deliver the most important element in your business - customer satisfaction - by facilitating efficient:

  • Service call capture and assignment dispatch
  • Resolution tracking
  • Contract management
  • Execution, utilizing the powerful WennSoft tasking engine

With the Service Management Series quotes, order and billing statuses, customer work histories and inventory usage, etc. can be shared among all integrated applications, creating a 360-degree view of your customer. With the Service Management Series, you get rapid access to real-time information-allowing you to make decisions that build profitable and lasting customer relationships. You can more efficiently run your service operation according to the type of customer, product or service you provide. The Service Management Series ties together your service operations, resources and financials; everything you need to improve service and increase profitability. The payback is substantial: better business decisions and better customer service lead to a better bottom line.

Popular Functionality Modules

TimeTrack Designed to make the most of your business by streamlining the collection of labor and related expenses through a single point-of-entry. Used in conjunction with the Service…

Service Management Series Core These powerful features combined with the following list of features make the WennSoft Service Management Series solution a robust application. Customer service database with…

Service Invoicing Efficient invoice processing provides organizations with significant savings. It works the way you work. With Service Invoicing, you’ll be confident you’re…

Document Management A practical and affordable solution for organizing and sharing documents. Easy to organize, view, print and share project information. Document Management Module Features…

Graphical Dispatch Board The Graphical Dispatch Board enables you to easily manage your service activities by displaying a visual picture of scheduled service, active appointments and unassigned…

Complete Functionality Module List

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