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VAI S2K Service and Repair Software enables companies to fully integrate service management operations with other enterprise applications. It streamlines your operations to ensure that your business can capitalize on money-saving opportunities without sacrificing service. Designed to manage service calls and equipment repair, this module supplies managers with the kind of vital information required for an integrated business system.
Our software suite brings together all the necessary components for rapid response repair and delivers an immediate return on investment. S2K Service and Repair reports help you track key information such as profit and loss, parts availability, and technician productivity.
The S2K Service and Repair application is a field service software solution that provides a means of easily recording and tracking service repair calls through their various stages. Customer information is easily accessed from the customer and ship-to master files. Additionally, service call processing information includes: Primary contact information User defined service call priorities User defined service call status The date the call was received / entered as well as scheduled for service Item number and serial number tracking for repair Flexible recording and coding of problem description and resolution.
In addition to service call customer information, our field service software system supports technician tracking and assignment, providing the user with up-to-the-minute information on when and where a technician can be available, enabling you to provide your customers with the best possible service. Technician assignment highlights include:
At the completion of work performed for a service call, S2K Service and Repair Software supports tracking of time and materials in preparation for billing to ensure accurate and prompt billing of services performed. The billing process features:
"Service & Repair" is part of the S2K Enterprise Software line of products, developed by VAI.