Service Management & Dispatch

Ventus Service Management is an integrated system that combines electronic dispatching, preventative maintenance scheduling with tasking, service contract administration and work order billing. From receiving customer service calls and dispatching work orders to technicians in the field, to billing for completed work and analyzing productivity, Service Management handles your entire service department's activities.

Users of Ventus Service Management benefit from:

• Quick and easy dispatching via the multi-view, multi-department Dispatch Board
• Improved credit control through automated reminders for past due or credit hold clients
• Better response rates through management and alarm notifications for services calls that aren't meeting their targets
• Improved contract profitability through more effective scheduling and more timely reporting
• Reduced data entry through tight integration with the other Ventus modules

Key Service Management Features Include:

• User-configurable Dispatch Board with Job View, Hour View and 90-day Job Scheduling View
• Travel and on-site labor hours can be manually entered or tracked through timestamps
• Custom formats for all invoices, service contracts and work orders
• User-defined labor rates and markup tables by user site if desired
• Full equipment and customer history
• Attach pictures or other electronic documents to work orders, equipment or customer locations
• Preventative maintenance contracts and checklists/tasking
• Technician Profitability reports
• Alarm and management notifications for service levels
• Dispatch one or more technicians to a call
• Easily assign technicians to multi-day jobs
• Drag and drop dispatching
• Alert if a PO is attached to a work order to prevent missed billing of parts
• Ability to attach a work order to a job with all costs flowing from Service Management to Job Cost
• Ability to post hours from service work orders to payroll
• Interface to Mapquest for easy mapping, directions and scheduling

Service Management is supplemented by the following optional modules:

Ventus Mobile Field Service. Empower your technicians with either PDAs (personal digital assistants) or laptops and allow them to access customer history, close out work orders and invoice customers from the field – without touching a single piece of paper.

eService. Give your large customers another tool to interact with you and your subcontractors through a custom-branded web-based service portal.