StarShip
3 Reviews 1.5/5 ★ ★ ★ ★ ★A shipping software that integrates with various ERP programs for small parcels and LTL shipping.
Product Overview
StarShip by V-Technologies is a shipping software designed for small parcels and LTL (Less Than Truckload) shipping. It integrates with various ERP and eCommerce systems to streamline shipping, accounts receivable, and customer service processes. It offers features like ERP and Amazon integration, multi-carrier and multi-mode shipping, quote/rate shopping, and multiple printing options. It also includes customizable email notifications, a detailed dashboard for shipment history and reporting, and interfaces with a range of carriers.Pros
- Works with carriers like FedEx, UPS, USPS, etc.
- Detaile dashboards for easy tracking and reporting
- Integrates with QuickBooks, SYSPRO, etc.
Cons
- Some users report issues with support responsiveness
- Deep feature set can present a learning curve for new users
Target Market
Small companies with employee counts from 20-100 and mid-level businesses with 100-250 employees. Top industries using StarShip include customer service, DIY, chipboard cartons, and life sciences.About StarShip
StarShip is a small parcel and LTL shipping software that connects to ERP and eCommerce options to streamline shipping, accounts receivable, and customer service.
StarShip Key Features
- Integrates with ERP systems and Amazon, enhancing shipping, accounts receivable, and customer service.
- Offers plug-and-play interfaces for quick access to orders and invoices, allowing for efficient order processing by scanning pick sheet document numbers.
- Supports shipping for small parcels and LTL, allowing users to compare rates across carriers or StarShip automatically choose based on set criteria.
- Enables rate comparison for small parcels and LTL directly from a web browser, simplifying the rate-shopping process for the whole office.
- Offers flexible printing options, allowing users to print shipping labels and documents as separate items or combined into an integrated packing list and label format. Additionally, it can customize shipping labels with personalized messages, enhancing brand visibility.
- Enables sending customized, detailed emails about shipments, contributing to brand reinforcement and providing recipients with specific item information.
- Offers a comprehensive view of shipment history, analytics, and reporting. It eliminates the need to physically visit the warehouse for shipment details, offering front office staff and management immediate access.
- Integrates with warehouse management systems for efficient retrieval of detailed order information through handheld devices. This includes package and item specifics.
- Integrates with Electronic Data Interchange (EDI) systems to manage the entire supply chain process.
Interfaces With:
- Dynamics GP
- Exact Macola
- Fishbowl
- QuickBooks
- Sage 100
- Sage 500 ERP
- Sage ERP X3
- SYSPRO
Carriers:
- UPS
- FedEx
- USPS
- DHL
- OnTrac
- Spee-Dee
- LTL
- User-Defined
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User Reviews of StarShip
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First and foremost, technical support is among the worst I’ve ever seen in a company. It’s surprising, because their previous beast - ShipGear - was pretty good. After switching to StarShip, nothing but problems daily. Often times it takes them upwards of a whole week to respond and fix an issue that completely stops shipment. Their cloud-based portal is ultra slow and their mapping system is convoluted. When requesting assistance, often the support cannot identify what is causing a problem. I definitely do not care for this service at all.
Not Really Anything
Just About Everything
Software is nice. Tech support is difficult to get in contact with. When the software stops working, we can’t ship our products. Tech support needs immediate access.
Nice integration
WORLDS WORST TECH SUPPORT
A software designed to ship hazardous materials with international capabilities.
It has the capability to ship hazardous materials
Implementation was a nightmare, and their customer support is mediocre at best. They don’t follow-up with anything, and talk to me like I’m an idiot when I email them. Half the time I call their support team and know more than they do. I hardly ever get a response that’s actually helpful. If you have a Shopify site- forget it. If you have multiple items on one listing, it can only recognize it as one item. You also can’t set up auto-mapping for package sizes if you have products that are different sizes.
