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This product has been discontinued, and is no longer available for purchase.
Easy-to-use, fully integrated application will allow you to track customer profiles, multiple warranty types and durations, and service orders by project, vendor and homeowner. Flexible codes and tables will assist with management of walk-through items, warranty vs. nonwarranty work, special request items, etc. On-line collection of service requests can generate service orders, both internal and external, creating backcharges when necessary and serving as a payment request document, if desired. Comprehensive inquiries, standard reports and powerful report writers provide the tools necessary in analyzing customer representative and vendor performance, service order aging and statistics, and overall customer care and warranty management.
"Customer Care/Warranty" is part of the TrueLine Builder System line of products, developed by TSC Solutions Inc..