An ERP software for the manufacturing, supply chain distribution, and retail sectors.

Product Overview

TrueERP is an ERP software for the manufacturing, supply chain distribution, and retail sectors. It offers modules for financial management, human resources, inventory, CRM, and more. TrueERP also supports purchasing, manufacturing, sales, and fulfillment. Last, it provides customized solutions for manufacturing, warehousing, and food and drug production.

Pros

  • Provides real-time customer support
  • Capabilities for advanced pricing and accounting
  • Extensive product matrices

Cons

  • Occasional software bugs and performance issues
  • Limited support outside the US
  • Lacks in-depth documentation and videos

Target Market

Mid-sized to large enterprises in manufacturing, retail, financial services, supply chain and distribution, and HR management.

About True ERP

TrueERP is an ERP software designed to integrate various key business functions. This software streamlines operations from inventory control, purchasing, and manufacturing, to sales, fulfillment, and more. It comes with all modules and functions included, ensuring data entered once is available across the entire suite.

  • Cost Reduction and Efficiency: Enhances overall operation efficiency, improves transaction visibility, and supports informed decision-making with up-to-date information.
  • Inventory and Purchasing Management: Efficiently manages purchasing processes and inventory, ensuring optimal stock levels and timely product delivery.
  • Integrated Business Functions: Bridges information gaps between production, sales, purchasing, accounting, distribution, POS, supply chain, and human resources.

Specialized solutions include TrueERP Food and Drug, TrueERP Manufacturing, and TrueERP Warehouse. Each addresses the unique needs of different sectors, like supply chain management, manufacturing processes, inventory management, and more.

TrueERP Key Features

  • Appointment Tracker: Manages appointments, service calls, and scheduled maintenance.
  • Audit Trail: Tracks changes within the system.
  • Barcode Printing: Facilitates barcode printing for inventory management.
  • Budget Management: Allows comprehensive control over budgets with various features like budget creation, adjustment, reporting, and comparisons.
  • Capacity Planning: Manages resources and labor for various business periods.
  • Clock On-Clock Off: Tracks employee work hours.
  • Product Matrix Grids: Supports “X,” “Y,” and additional “Z” style options for product variations.
  • Extensive Reporting: Offers customizable reporting capabilities across various business aspects.
  • CRM: Manages customer interactions and tracks sales leads.

TrueERP also includes modules for fixed assets, foreign exchange, customizable reporting, general ledger, insurance tracking, inventory management, job costing, and manufacturing. It supports multi-company, multi-site, and multi-warehouse operations and includes a payroll system (specific to Australia), a point of sale (POS) system, a pricing matrix, and purchase management.

Price Range Learn More
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Product Overview

Related Products

User Reviews of True ERP

★★★★★
★★★★★
Submitted on April 9th, 2019 by Anonymous

Excellent support team

The Good…

It is completely integrated very functional for all aspects of your business.

The Bad…

For my manufacturing company it has been a little harder to navigate how to add everything in the system to function best for us. But once it was determined it has been easy to use.

★★★★★
★★★★★
Submitted on January 21st, 2019 by Kelly

True ERP

The Good…

ERP is user friendly and I have been using this software for over 15 years. When I have questions about the software I am able to call support and they can generally answer my more basic questions.

The Bad…

On the other hand; whenever my questions are more technical, I am unable to get a response immediately and have found myself chasing them and waiting upon an answer.

★★★★★
★★★★★
Submitted on January 17th, 2019 by Anonymous

I find the software is very user friendly

The Good…

As mentioned, its very easy to use with the sections being set out in a logical order. The support is fantastic, very responsive.

The Bad…

I feel that there are functions that we are not using fully or even correctly due to lack of knowledge rather than anything with the software itself.

★★★★★
★★★★★
Submitted on January 17th, 2019 by Anonymous

Amazing Software bundled into one program!

The Good…

The ability to operate an entire business with one program! Awesome tech support and a great price. Worth every penny spent!

The Bad…

How to videos in more depth on all modules in the program. We watch these all the time to make sure we are entering data correctly

★★★★★
★★★★★
Submitted on August 30th, 2018 by Anonymous

they are scammers they make a lot of promises and sound really good up until you pay them. then every thing that the program is suppose to do it does not. we kept hearing for a year that they are working on in and should only be a few weeks it is the number one priority. we never got the fixes. then renewal time came and the invoice is over three time the amount of the first one. after have so much time and money invested do you just pay and keep on going and hope another year does not go by with out having the proper programming working. or call it quits and cut the losses. we cut the losses.

The Good…

nothing there is much better software available

The Bad…

the whole thing very bad experience

★★★★★
★★★★★
Submitted on August 6th, 2018 by Sharon Toomey

Software ease of use

The Good…

I like the flexibility within ERP which allows each staff member to customize their preferences. We can amend the same listing to reflect what we individually find most useful.

The Bad…

There are no major issues. Occasionally we need to amend our closing dates (past the nine months after year end) and that is a little frustrating. A longer length of time before instigating closing dates would be good.

★★★★★
★★★★★
Submitted on July 31st, 2018 by Anonymous

Convenient and has all the functions we need from inventory & accounts & other functions.

The Good…

It is easy to use.

The Bad…

None

★★★★★
★★★★★
Submitted on July 13th, 2018 by Roger

It is a very broad and very capable ERP system.

The Good…

It is very capable, it has many features that you can implement as you are ready for them. I do not have to have a full time integrator on staff so there is ZERO hidden costs.

The Bad…

Whilst it is very broad, some less used features are not very “deep”. Some other stand alone products such as MS Project can gannt much better than TrueERP but, in terms of value for money it is very acceptable.

★★★★★
★★★★★
Submitted on July 10th, 2018 by Paul

Everything is working fine.

The Good…

Hollie was able to help us with the support logs. Everything is working fine and we are happy with the support.

The Bad…

So far we have no issues, everything is working well. The issues we had was attended by the support team and we are happy.

★★★★★
★★★★★
Submitted on July 5th, 2018 by John

Happy with the software…

The Good…

The support agent was helpful in getting the work done in a timely manner. We are happy with the support and also the software. TrueERP is always ready to assist us whenever we have issues.

The Bad…

So far everything is working well. The issue we had has been attended to and we are happy. We love the functionality of the software.

★★★★★
★★★★★
Submitted on June 25th, 2018 by Jo

Great support.

The Good…

Awesome support team, always there to assist whenever we encounter issues. The software works well and everything is alright at the moment,

The Bad…

We had issues but Hollie has helped us to resolve them. We are happy with the support and the software.

★★★★★
★★★★★
Submitted on June 20th, 2018 by Sue

Awesome support.

The Good…

Great support team who are always there to assist whenever we have an issue with the software. Emails are working fine and everything else in ERP is working well. We have no issues at the moment.

The Bad…

We have no issues at the moment, everything is working well and we are happy with support and also the software.

★★★★★
★★★★★
Submitted on May 25th, 2018 by Karen

Great support.

The Good…

The software is working great. The support team is friendly and always helping us straight away with all the small issues we might have regarding the software.

The Bad…

So far we are happy with the software, all our issues has been resolved and we have not encountered any major issues.

★★★★★
★★★★★
Submitted on May 22nd, 2018 by Rick

Happy with the software!!!

The Good…

We are happy as TrueERP’s client. The support team is always there to assist us with all the issues we might have. Hollie was able to help us know the new feature that us coming out in the next build. The software works great and we have no issues so far.

The Bad…

So far everything is working perfectly fine, we have no issues and we have not yet encountered any major issues with the software.

★★★★★
★★★★★
Submitted on May 16th, 2018 by Jag

Happy with support…

The Good…

We are happy with everything, the software is working well and the support team is always able to help us whenever we get stuck on using the software and also other issues we might have.

The Bad…

So far everything is working great, we don’t have any major issues we are facing but all the minor issues we have, they always help us and resolve it.

★★★★★
★★★★★
Submitted on May 15th, 2018 by John

Happy with the support.

The Good…

Everything in working great at the moment, the software is easy to use, functionality great.The support team always answer my support queries quickly.

The Bad…

We had a minor issues with the database but the support team attended our issue and should be resolved soon. Other than that everything is working cool.

★★★★★
★★★★★
Submitted on May 15th, 2018 by Sandy

Great Support!!!

The Good…

The software is great, their support team is always available to assist whenever we have issues on our side.

The Bad…

We don’t have major issues at the moment, the minor issues we had, they have managed to solve it and we are happy.

★★★★★
★★★★★
Submitted on May 9th, 2018 by Kelli

Great support

The Good…

Everything is work well, we have no issues at the moment. The software is easy to use and quick to learn. We are happy with TrueERP support team, very friendly too.

The Bad…

So far everything is great, we are happy and we have not encountered any major problems, the small issues we had was resolved.

★★★★★
★★★★★
Submitted on May 8th, 2018 by Sharon

Great support…

The Good…

Everything in the system is working fine. Had an issue with the sales order template but was able to be resolved, but everything else is working fine.

The Bad…

The system is working great, we had few issues but the support team helped us resolved them and we are happy and we have no issues at the moment.

★★★★★
★★★★★
Submitted on May 7th, 2018 by Accounting

Great services!!!

The Good…

The software is working well, we have not encountered major issues at the moment. It is an essential tool for our organization since it helps us to run our business on a daily basis.

The Bad…

so far nothing, we have not encountered major issues, the support issues we had, they have answered us and we are happy so far.

★★★★★
★★★★★
Submitted on May 7th, 2018 by Roger

Awesome services!!!

The Good…

I am a happy client, everything is working well. We have no issues and the support team is friendly and great, they always answer our support queries and we are left satisfied as clients.

The Bad…

WE have no issues at the moment, everything is just working great and awesome functionalities.

★★★★★
★★★★★
Submitted on May 7th, 2018 by Anonymous

Great support!!

The Good…

Software is working well. Everything is just great.The support guys are always willing to assist whenever we encounter some problems with the software.

The Bad…

Nothing…The software is working very well so far and all our queries regarding the software are being attended urgently.

★★★★★
★★★★★
Submitted on May 4th, 2018 by Scott

The application works well

The Good…

The tablet application works pretty good, very easy to use and the functionalities area awesome. I am a very happy and satisfied client.The application helps us run our day to day business and its very helpful. We as a team can’t seem to do without it.

The Bad…

So far everything is great, the looks and feel are awesome too

★★★★★
★★★★★
Submitted on April 25th, 2018 by Anonymous

Great support!!

The Good…

Great customer experience. When I call their office, there is always someone to help me. Whether its a support question or just a general inquiry, someone is always there to assist.

The Bad…

Nothing major at the moment, if we have issues they are just a phone call away

★★★★★
★★★★★
Submitted on April 25th, 2018 by Anonymous

Awesome company to work with.

The Good…

Their software is easy to learn and use and they also have awesome support always on standby

The Bad…

We still have issues now and then but the support guys always resolve it for us within 24 hours

★★★★★
★★★★★
Submitted on April 23rd, 2018 by Nick

They are a great company to work with, always available to assist whenever we have an issue with the software.

The Good…

Great support staff and easy software

The Bad…

So far so great

★★★★★
★★★★★
Submitted on April 18th, 2018 by Rodney

Great support staff and very friendly

The Good…

Great service and awesome software

The Bad…

nothing so far

★★★★★
★★★★★
Submitted on April 18th, 2018 by Dean

Friendly staff and great services

The Good…

The support staff are friendly and always available to assist whenever we have an issue, and also their software is easy to use.

The Bad…

So far we are happy with their services.

★★★★★
★★★★★
Submitted on April 9th, 2018 by Andrew

Helps me daily

The Good…

Helps me with the day to day activities. Really easy to use and functional software. Customer support is great.

The Bad…

Nothing at this point. Works great for what I need to do.

★★★★★
★★★★★
Submitted on April 5th, 2018 by Catherine

The software works well

The Good…

Really happy with the software. Works well for us and helps us during every day business activities.

The Bad…

No issues. Sometimes I need support but for the most part, the support team helps me through this.

★★★★★
★★★★★
Submitted on March 28th, 2018 by Nicholas

Great Software

The Good…

Really happy with the software and support. The True ERP team is always there to help us. Software helps us daily and no issue’s from my user preference.

The Bad…

All our issues get resolved in no time. There is some functionality that I would make slightly different within the inventory section, but nothing much.

★★★★★
★★★★★
Submitted on March 27th, 2018 by Anonymous

good setup of the website, still feel it needs a bit of work, better than what i have come across

The Good…

good layout, everything is there where you expect it to be. appealing to the eye. load time is very good.

The Bad…

would prefer to see a welcome home page rather than straight to the point. things could be categorised it will help with a lot with the ergonomics

★★★★★
★★★★★
Submitted on March 26th, 2018 by Anonymous

Great piece of software and really helped improve our daily processes

The Good…

The general ease of use and it overall functionality is great. Anyone with a bit of pc know how can find there way in the software quite easily

The Bad…

Like any other software there is always something the user doesnt like (nature of the beast I guess), but up and to date we havent come across anything

★★★★★
★★★★★
Submitted on March 22nd, 2018 by Jason

Amazing Package

The Good…

The software helps me on my daily activities. Works great and everything works in real time.

The Bad…

No cons at this time.

★★★★★
★★★★★
Submitted on March 22nd, 2018 by Alan

Awesome Package

The Good…

TrueERP is a real user friendly software. Helps me on my daily activities and more. Great solution

The Bad…

No real cons. Software works great

★★★★★
★★★★★
Submitted on March 22nd, 2018 by Jo

Really Helpful

The Good…

Software works Great! The team is always there to help.

The Bad…

Nothing major. If ever I need help, i can pick up the phone and call them.

★★★★★
★★★★★
Submitted on March 16th, 2018 by Nicholas

Happy customer

The Good…

Very happy with the software. Easy to use and I always get the support that I need from the team. Happy customer

The Bad…

.

★★★★★
★★★★★
Submitted on March 15th, 2018 by John

Great customer experience

The Good…

Great customer experience. When I call their office, there is always someone to help me. Whether its a support question or just a general inquiry, someone is always there to assist.

The Bad…

Generally everything works well. I am potentially looking at inquiring about a custom report, but at the time being, I am happy with everything.

★★★★★
★★★★★
Submitted on March 14th, 2018 by Michelle

Efficient and helpful

The Good…

I can use this software on a daily basis. If ever I have a question I can pick up the phone and call them for help or assistance.

The Bad…

Sometimes there are some questions that take longer than others to get feedback on, but at the moment everything is working well.

★★★★★
★★★★★
Submitted on March 14th, 2018 by Brianna

User Friendly

The Good…

The software is really user friendly. Easy to navigate and easy to use. I called for some additional training and support and the team was able to help me straight away.

The Bad…

Nothing much. There are a couple of fields where additional training will be beneficial. Nothing major.

★★★★★
★★★★★
Submitted on March 14th, 2018 by Dean

When calling for Support help, I usually only have to call once and I have all of my questions answered. If they can’t be answered, the support department calls me back. It’s a great addition the each and every time we call support, I receive an email log of the problem.

The Good…

None

The Bad…

There are no cons with the support. As I said above, my questions are answered first call and the Support log email is great to pass on or refer back to if need be.

★★★★★
★★★★★
Submitted on March 13th, 2018 by Peter

When I needed assistance, TrueERP was there.

The Good…

The software really helps me. Our current hosted solution is working great and has been really efficient in daily operations.

The Bad…

Nothing major. There are a couple of tweaks we are working through but everything is working well…

★★★★★
★★★★★
Submitted on March 13th, 2018 by Michelle

Helps me on a daily basis

The Good…

TrueERP helps me on a daily basis. If I ever have a question, I can pick up the phone and call them directly.

The Bad…

There are sometimes more technical support questions that take longer than others, but I am generally happy with everything.

★★★★★
★★★★★
Submitted on March 9th, 2018 by Frank

Fully integrated and all works together

The Good…

The software is fully integrated and everything works together. You don’t have to run multiple programs to enter your data in.
In terms of support, the support team was able to help me straight away, resolving my query.

The Bad…

Nothing off the top of my head. Again, I did have a support question, but that was answered and sorted out within 1 phone call

★★★★★
★★★★★
Submitted on February 8th, 2018 by Terry

Early days, but ERP looks to have some pretty good features

The Good…

I’m only new to the software and so still learning, but so far its been easy enough to pick up, I’ve called the support line before and they gave me a few handy tips that will make a difference in how efficiently I am able to complete different jobs.

The Bad…

It’s early days, but I haven’t had any problems with the software and from what I can see there are some great features.

★★★★★
★★★★★
Submitted on January 10th, 2018 by Mark

TrueERP Makes Reporting a Breeze

The Good…

I love that I am able to track everything in ERP, especially to do with sales. I can see the history of each individual product or a whole group in what ever time frame I like. I can customize reports, make graphs, export information and more.

The Bad…

All in all the program is pretty good. It allows me to make savvy decisions based on historical reports that are ready at the touch of a button, making my whole job easier.

★★★★★
★★★★★
Submitted on January 10th, 2018 by Anonymous

Best System with Awesome Design

The Good…

I think TrueERP is a really good system, I recommend it to anyone looking for software and needing everything from accounting to POS to manufacturing. It really does have something for everyone.

The Bad…

There isnt anything i don’t like about ERP, the software is designed beautifully and it fits perfectly into our business.

★★★★★
★★★★★
Submitted on January 9th, 2018 by Brett

Would recommend ERP to anyone

The Good…

I’ve been using ERP for many years now and I love how easy it is to use, I would have no problem recommending the software to anyone because of how much it helps me personally day to day and the business as a whole.

The Bad…

I don’t dislike anything about ERP, it has great features and functionalities, its easy to use and helps me work better.

★★★★★
★★★★★
Submitted on January 3rd, 2018 by Scott

It helps with out everyday procedures and tracking. We have a big factory so it’s great that we can do our work from tablets and don’t have to go back to computers all the time. Its defiantly helped us out this way.

The Good…

We are using both PC and Tablet versions of ERP and though there have been a couple of hick up’s with the tablet, there isnt anything that we have been unable to sort out in good time with Dene. He is good at showing me what the issue was, how it was resolved and if there is anything new he teaches me what to do. It’s also the team behind him that help allot, everyone there works hard and it really shows.

The Bad…

No Cons or negative points, but he is a pretty busy mane. When I don’t get onto him fist call, he gets back to me pretty quickly.

★★★★★
★★★★★
Submitted on December 15th, 2017 by Emma

I find True ERP really easy to use, it sorts all of the information I need out for me & being able to finish everything in one big bunch is really handy.

The Good…

I use ERP fortnightly but I find it really easy to use, I can find a report to show me what ever information I need, I can do everything in one big bunch rather then individually. I just makes my job allot easier and faster.

The Bad…

I don’t dis-like ERP but it would be handy to have an online portal within the program. I have to go online for a part of my job and it would be handy to have. But on a whole it’s a great system and I enjoy using it.

★★★★★
★★★★★
Submitted on November 30th, 2017 by Anonymous

Dene has been great for our implementation. He knows the product really well and understands the customizations we need to have.

The Good…

Dene has been great for our implementation. He knows the product really well and understands the customizations we need to have.

The Bad…

We are in the process of training so nothing at the moment. We are happy with the way things are going.

★★★★★
★★★★★
Submitted on November 28th, 2017 by Laurie

Implementation has been very well organised, helping us with daily business processes.

The Good…

Its very user friendly. We have been able to have customizations to help our daily use.

The Bad…

Haven’t found anything yet.

★★★★★
★★★★★
Submitted on November 21st, 2017 by Sajeer

The ERP helps our business procedures on daily basis. On-site and online support is provided whenever required. This software helped us in growing our business… easy and fast processing and NO headache. The project manager assigned to us is very helpful and is approachable.

The Good…

Fast processing, real time reporting, easy to navigate

The Bad…

paid additions

★★★★★
★★★★★
Submitted on November 2nd, 2017 by Jason

AS A BEGINNER, FIND IT VERY USER FRIENDLY!

The Good…

Though the installation is not yet complete, I find it already ease of use. The features on the software was quite pretty good. The reporting were amazing, I can be able to track all whats in and out.

The Bad…

So far, I haven’t encountered problems or issues about the software. The Project Manager who came in our premises was very helpful and did well on the training for us.

★★★★★
★★★★★
Submitted on November 2nd, 2017 by Anonymous

THE SOFTWARE IS REALLY GREAT!

The Good…

Well, I am getting a discount from the company which is really good. About the product or the software, we are really happy that we bought it. Its easy to use, very friendly, and basically it helps our business needs.

The Bad…

To be honest, I don’t have much problem with the system. Its all fine to us, to me. We don’t much face or encountered issues and problem and if there is, customer service were very helpful.

★★★★★
★★★★★
Submitted on November 1st, 2017 by Anonymous

Horrible Software

The Good…

Nothing

The Bad…

Horrible customer service. Staff make up plenty of excuses as to why the software does not work. Software has plenty of bugs. Trueerp has taken my money and basically ran away with it. The upper management are liars. They can not successfully integrate via EDI. They also charge their customers for customization which they said would be free.

★★★★★
★★★★★
Submitted on October 31st, 2017 by Anonymous

TRUE ERP, IT IS A GOOD PRODUCT!

The Good…

Well, I have been using the software for years time and it is a good product for us. It helps us do and run the business so easy. Features were good, easy of use. True ERP is been recognize as one of the best.

The Bad…

We are in the range of 7 out of 10 kind of like customers. We do like the product, it helps us do and run the business. There are only some part of the program that need to fix and I know they’re working on that.

★★★★★
★★★★★
Submitted on October 30th, 2017 by Anonymous

TRUE ERP IS USER FRIENDLY!

The Good…

I don’t have much to say about True ERP but it is definitely a friendly user kind of a software. It is more like self-explanatory.

The Bad…

I am hoping for a more customer support specially in technical department. As we face some issues recently about the software.

★★★★★
★★★★★
Submitted on October 27th, 2017 by Michelle

For my role in the company the functionality of ERP’s accounting components are great. They tie in with all of the other aspects and make my job easier.

The Good…

ERP offers great support for anything you need help with within the program. They are quick to resolve problems and are patient with you when they are teaching something new.

The Bad…

There really isn’t anything I like least about TrueERP. It contains everything that I need from an accounting point of view & the other areas of the business are able to use the same program.

★★★★★
★★★★★
Submitted on October 26th, 2017 by Anonymous

ERP is an all inclusive system and covers the needs of our business from Accounting to Manufacturing.

The Good…

The best parts of ERP include being able to track everything that goes in and out of the business which makes it easy for me to create reports and stats to pass onto other people and departments. This also creates a healthy competitive environment for the staff to be at the top of the charts each month.

The Bad…

In the beginning ERP was hard to wrap my head around but the different aspects but it is easy enough to follow and use now.

★★★★★
★★★★★
Submitted on October 24th, 2017 by Anonymous

We consider TRUE ERP as a SOUL SYSTEM!!

The Good…

The system can hold a lot of information. Entering data is one of our main things. One of the best feature or like a function that I like the most is the report which is very accurate.

The Bad…

We do not encounter much of problems dealing the software. It only freezes sometimes, but definitely the guys behind TRUE ERP working on it.

★★★★★
★★★★★
Submitted on October 24th, 2017 by Lorena

We are still new to TrueERP but so far it is making everyday procedures faster and more efficient.

The Good…

We have found that ERP is easy to use and we are able to track what our staff are doing through out the day. We have had a great trainer from ERP come and help us learn how to best utilize the software for our business.

The Bad…

We are waiting for an addition to be completed to really perfect ERP for us but when that is done I dont think there will be any Cons.

★★★★★
★★★★★
Submitted on October 19th, 2017 by Anonymous

TrueERP is great because it incorporates all parts of our business. We are currently running about 90% of the business through the software!

The Good…

Easy of use, customer support is awesome.

The Bad…

Even though the software is great,there are some points that I don’t like about. Like the report, the payroll reports not the way I want.

★★★★★
★★★★★
Submitted on October 18th, 2017 by Anonymous

What I like about the True ERP Software is how it is fully integrated. All the functions are usable and very important. At first you can say that some functions are just for display but when you fully understand how it works, you can’t just ignore it.

★★★★★
★★★★★
Submitted on October 17th, 2017 by Anonymous

In short, yes TrueERP has helped us manage the day to day business. Though it is a big program, complicated sometimes but overall very significant change. I wouldn’t hesitate to recommend the software to anyone. Personally, I would describe the software as user-friendly!

The Good…

It’s easy to use once you get to know it and I can make entries quickly.

The Bad…

Nothing really.

★★★★★
★★★★★
Submitted on October 17th, 2017 by Anonymous

The software is very usable, pretty easy to navigate through and provides a lot of convenience with inputting as well as retrieving data.

The Good…

The idea and the logic of the software really amazes me.

The Bad…

I don’t have that much, all of it have been resolved.

★★★★★
★★★★★
Submitted on October 12th, 2017 by Anonymous

True ERP quality is superb!

★★★★★
★★★★★
Submitted on October 8th, 2017 by Anonymous

True ERP accommodates our business very well & molds to what our needs. Easy to use most of the time.

The Good…

Usability & how quickly I am getting the things need to sort out from the customer support.

The Bad…

None

★★★★★
★★★★★
Submitted on October 3rd, 2017 by Anonymous

We are using the True ERP software over 2 years to run our business. I must say Yes! It is user friendly. Though there are still some issues which are not answered by the ERP Support.

The Good…

The idea and logic were good. It meets up our business needs.

The Bad…

I would like to say that the service is very poor. Though the quality meet my expectation but sometimes it is not performing. The process is very slow. It takes time.

★★★★★
★★★★★
Submitted on September 27th, 2017 by Anonymous

This software is not good. Please be careful

The Good…

The sales pitch seemed like it would be easy. But ever since we have started it does not look like it was the case.

The Bad…

They promise free customization BUT that is just their tactic. I remember doing a meeting with their contact and he said that they would do the customization of the software free. He even went as far as saying they would be going onsite for two weeks to “map” out the process and create screen shots to do these customization’s. They did do the first part. But once it came down to creating what we asked for they are now saying we have to pay! That was not part of the package. I think it is because we have already paid them in full. I can see why they want full payment upfront WITHOUT even delivering anything! Now I am finding our their contact has done this before with previous company name. Horrible!

★★★★★
★★★★★
Submitted on September 25th, 2017 by Anonymous

As our business grew we knew we needed to find something software wise that would help us run effectively and not just on spreadsheets and word docs anymore! We had a few presentations with the sales team and this looked the best solution for us. It tracked inventory in real time, the manufacturing part was easy to use and everything talked to everything so it is now easy for us to keep on top of our day to day processes.

The Good…

The implementation requires some hard work from you, the team on site are willing to do everything they can to teach you the software but you have to make sure you have everything you need to put into it and make it work. The on site team were really good at explaining how we should use the system and patient when it took some members of staff longer than others to get it.

The Bad…

We had some customizations done that took a little longer than I would have liked but once we got them the worked perfectly.

★★★★★
★★★★★
Submitted on September 20th, 2017 by Anonymous

TrueERP has a great overall product. The team at TrueERP works endlessly for customer and employee satisfaction. The product is a complete, fully integrated software suite, which also allows you to navigate through the software with ease, with it’s user friendly interface.

The Good…

The TrueERP package is one of the most, easy to use software’s I have seen. You can have multiple windows open at the same time, and navigate through your other tasks in the software without getting lost. Affordable and easy to use.

The Bad…

If there is customization to be done, this may take some time, but the end result is that it does get done, and works.

★★★★★
★★★★★
Submitted on September 15th, 2017 by Anonymous

This software can not even perform the basics. Recently there are many crashes and problems. Zero customer support.

The Good…

If it works, it would be easy to use

The Bad…

The Australian staff is a joke. They have zero customer service. The owner is a liar and a professional scam artist! But most important the software does not work!!!

★★★★★
★★★★★
Submitted on September 6th, 2017 by Anonymous

We decided to change the software recently. We had a bad experience. We felt they were very aggressive. My personal opinion was the interface was kind of an older style. With TrueERP, it wants to be an all encompassing program. It does a lot of things nice, but also things not so great. The beginning of the process, they kind of lied to us. Saying there was features that were not there. They said they would plan on implementing something, but they never did. Given that we were replacing our accounting program with this option, we would also need payroll. TrueERP told us they did have payroll, but apparently it only works for US companies. On top of that, their multi-currency is kind of weak. It does not allow you to have bank accounts with foreign funds. And because we are in Canada, it is common for Canadian companies to have US Dollar accounts. This introduced a whole slew of problems and work arounds that wasted many hours of our accountant’s time. They said they’d make an exception for us but they did not.

In their beta version, they had some of these features we needed, but once going to a normal version, we’d lose that functionality. The quality was just bad, we had downtime. The beta version would have this “missing functionality” but it was buggy, and when we got to stable version, there are defective things and unfinished parts. It would crash often for some users and myself.

The Good…

The people in my company liked it initially because it runs pretty fast and order-entry was fast. This product had a lot of features and stuff we didn’t have previously. They were very responsive so it’s good that we could just call and they remote in, but most of them don’t know how to fix the problems. They are sort of a growing company but not enough employees are prepared. They say they have 6,000 users and a large customer base but I’m starting to think it is a lie. The program did help us with our inventory. It did a lot of good things for us.

The Bad…

The accounting part itself is very complex and our accountant had to waste a lot of time due to buggy reports. So we finally decided to change systems back in May. We’d always have this feeling that we did not know our financials or there was not enough documentation. We overall regretted the purchase. Another bad thing that we only found out more recently that we paid a big chunk of money for the licensing of software and data business ($30K for 10 users) and a yearly support fee of $7K for the amount of users we had. While we were transferring stuff, we thought if we needed that historical data (which we paid for), we assumed we could have some history in the program to look back on. It turned out, if we do not pay, it is NOT read-only access. We can not access it at all. We called and mentioned how we paid a lot of money so we wondered what we bought in general. We know some solutions have a subscription-model where we lose access if we stop paying, but that was not made clear to us during the purchase process. We wondered why we paid up-front for the solution if they operated like this.

★★★★★
★★★★★
Submitted on August 18th, 2017 by Anonymous

If anyone is thinking about purchasing TrueERP then please read this. I was the original re-seller for this software in Canada and I HIGHLY recommend that you DO NOT purchase this software. The system itself is okay, however the support is very bad and to purchase and keep using it is very expensive. You have to initially “buy” the program, but then you need to keep purchasing the annual renewal fees which are much higher than similar software programs in order to keep using it or it will shut down.

I am writing this in sincere honesty and very much hope that if you need a good accounting, inventory, CRM or ERP software system for your business that you will go with one of the many other ones out there. The other big issue is that they are just not an honest and reputable company and have a track record of taking advantage of other businesses and re-sellers of their software.

★★★★★
★★★★★
Submitted on August 8th, 2017 by Dino

I warn anyone looking at TrueERP to really think hard before proceeding. This company made a lot of promises that they could not keep. They knew full well what our requirements were for a successful implementation and they assured us that everything we needed was already in the system only needing configuration to meet our needs. The biggest problem we had was with EDI integration with our retail partners. After many months of working with the developers in Australia, they were never able to deliver or even demonstrate the functionality. Since accepting orders by EDI is the very first and most critical step in our business, we were never able to use the software for anything. TrueERP refused to refund the money we spent with them and we are now forced to attempt recovering our money through the court system. Bottom line is DON’T TRUST TrueERP.

The Good…

There is nothing good I can say about the TrueERP software or of TrueERP as a company.

The Bad…

Worst support I have ever encountered. They simply cannot deliver on the promises they make.

★★★★★
★★★★★
Submitted on August 8th, 2017 by Julia

We have three numbers on file for Customer Service, but it is always a guess as to which one is CONNECTED. Last month, two of the three numbers had been disconnected and when I did connect, it was an answering service. We were locked out of the system. We have had this issue before with numbers not working. The support I can get thru to leave a message is based out of Hawaii. We are in a different time zone, so I don’t expect a call back for a few hours.

The Good…

The cost was what drove us to this product. It is cheap compared to other programs. We are now getting what we paid for.

The Bad…

The system is not flexible. We were told it would interface with SolidWorks, this has yet to happen. The General Ledger is set up by them, and we are not able to adjust as easily as they said. Some accounts, we just can’t change. Simple changes are not allowed. If you make a spelling mistake when entering a customer or supplier, after saving you cannot change it without inactivating that company and starting over. Customer Service is not available to us on a daily basis.

★★★★★
★★★★★
Submitted on February 10th, 2017 by Lara

In short, yes TrueERP has helped us manage day to day business. It is a big program and it was a significant change overall. The past year has been a big adjustment and you guys are developing the Hire module for us. After those developments are complete it will be even more helpful. I would also give a higher rating for “Value for Money” once our additions are done and we can use the Hire module. I wouldn’t hesitate to recommend the software to anyone with experience in inventory software, otherwise there is a bigger learning curve. Besides that, I would for sure! Personally, I would describe the software as user friendly! Set up a sample company to mirror your current company to learn how to use the software without mucking up your real data. Practicing in a sample environment has been really good for us!

The Good…

Running different types of reports is so easy! The sort functions for lists and the ability to apply filters is also great!

The Bad…

We have had problems loading some of our really big reports. We also found an issue with the auto-reorder functionality but they are fixing this for us now.

★★★★★
★★★★★
Submitted on February 8th, 2017 by Paul

The software is very user-friendly, that’s why I got it! I can always call in and get real time support, however sometimes I need to call them to follow up. I would recommend the software as well. If the Gold Coast office asks me to be a reference, they can ring me up for a recommendation.

The Good…

The part I like best is the ease of use! You can get where you want to be quickly!

The Bad…

It can be slow, for example when pulling the product list, particularly at our second location.

★★★★★
★★★★★
Submitted on February 8th, 2017 by Karren

I would recommend TrueERP! It accommodates any kind of business and molds to what their needs are. You can tell by all of the different features that it would suit any company, especially larger companies. It is a very adaptable package!

The Good…

The things I like best about TrueERP is that it is user-friendly and straight forward. It also makes invoicing very easy.

The Bad…

Only that with the last update some of our templates were effected & some preferences were changed which was a little time consuming to fix.

★★★★★
★★★★★
Submitted on February 8th, 2017 by Kelly

We purchased the company which was already utilizing the software. I would say the software is user-friendly and the functionality suits my daily needs. We are always able to get real time support and to my knowledge, I don’t know of any issues that haven’t been able to be rectified.

The Good…

It suits our needs and it works well.

The Bad…

The accounting side is a little complex and has been a challenge.

★★★★★
★★★★★
Submitted on February 7th, 2017 by David

This has absolutely helped us manage our businesses and the real-time support is a big bonus. Any accounting package is going to have its niceties and its warts. TrueERP has a lot less warts! It can fit to each unique company/business. I do recommend the software.

The Good…

Being able to see the linking from sales transactions, receiving in stock, and invoicing. It is great to see the chain all the way through. This is very relevant to customers with a lot of stock.

The Bad…

We have some struggles with data importing/exporting. It would be nice if there was an easier way to tidy this up and make it more consistent.

★★★★★
★★★★★
Submitted on February 6th, 2017 by Don

TrueERP has helped manage our processes and there are definitely parts that are user-friendly. Some parts are little more difficult to manage. We are always able to call and get real time support. Use the shortcuts available for training, like the help pages.

The Good…

All the best parts I take for granted because I use the software on a daily basis, and it does what I want it to do.

The Bad…

At times the speed, and it would be great to have a report writer we could use.

★★★★★
★★★★★
Submitted on January 28th, 2017 by Roger

It does help me manage daily business, I think it’s good and it does what I want it to do. I would like to embed more of the manufacturing features in, especially now with version 2017. The software is user friendly, but the user environment is always changing so it could continue to evolve. I am always able to call and get real time support, and support now is better than it was previously. I have recommended the software to others quite a bit.

The Good…

I love that I can get things live. The value for the money is great because it is always developing.

The Bad…

It’s great in development, but it’s still rising. There are small functionalities I want it to have, like being able to print from the prepayment screen.

★★★★★
★★★★★
Submitted on January 28th, 2017 by Julie

I like it, I would recommend it! It has made my work quicker, especially invoicing and accounts. It is quite user friendly once you get to know it. Take notes during training and get in and use it! Use the sample company they set up and give it a run! It’s really about getting in, using it and getting familiar.

The Good…

Usability and how quickly I am able to access payroll and accounts.

The Bad…

There’s not really anything I like least.

★★★★★
★★★★★
Submitted on January 27th, 2017 by Peter

TrueERP has helped us with POS, invoicing and tracking customers and stock. I suppose it is user-friendly. As with everything though, for those who aren’t as computer literate, you may have to play around. I am able to call in for support when I need it and I would recommend it. Like any new program it takes time to appreciate the complexity.

The Good…

Inventory and customer/stock lists

The Bad…

Financials

★★★★★
★★★★★
Submitted on January 27th, 2017 by Holly

I would recommend it! Our implementation experience was very good, there is just so much to learn. It is quite user friendly. It’s a very detailed software, so it does require more training for those who don’t use it daily. I love it, I think it’s really good! When I call in for support there is always someone there to answer. We also now started receiving e-mails covering our logged support issue.

The Good…

It has everything! Manufacturing, invoicing, accounts… We don’t have to use five or six different systems.

The Bad…

Nothing really. The CRM module is a little difficult to use, but we could just use a little more training.

★★★★★
★★★★★
Submitted on January 26th, 2017 by Kristy

TrueERP has helped me manage my daily business processes and I can call in to get real time phone support. We are waiting on an issue with the tax summary, but this should be resolved in the latest version. I would recommend the software to a friend/colleague.

The Good…

It’s easy to use once you get to know it and I can make entries quickly.

The Bad…

Nothing really.

★★★★★
★★★★★
Submitted on January 12th, 2017 by Leena

Using ERP had definitely helped us manage our business! We used to have three separate systems for manufacturing, accounting and invoicing. I would definitely recommend TrueERP to a friend or colleague, I love ERP! Going from three separate systems to this has made my life so much easier!

The Good…

The feature I like best about TrueERP is accounts and I find the reporting very good. It’s nice to be able to drill into a transaction when digging for details. I also like the ability to export to Excel. It’s all very accurate!

The Bad…

Sometimes batch updates take some time because of all the data.

★★★★★
★★★★★
Submitted on January 10th, 2017 by Glenn

ERP is user friendly and a big step up from our last software; the way everything links together is great! We are a very complex company and have 3 major sites. We are still in the process of finalizing our specific additions/customizations. Once these are finalized we would be a great reference because of the complexity of our business.

The Good…

I like the transparency between transactions, to reporting, to customer and supplier accounts, and how everything is linked.

The Bad…

The perpetual system is difficult for us. For example, in month-month reporting I would like to prevent people from posting in previous periods. I would like these periods to lock and any adjustments to be posted to the following month.

★★★★★
★★★★★
Submitted on January 10th, 2017 by Debbie

ERP has helped us manage our daily business and is user friendly, but I feel it would still be beneficial to have additional training. We are always able to get phone support, but sometimes we do have to follow up with them for larger issues. Support in our local office is generally good.

The Good…

It does what we need it to do and I’m quite happy with it overall, particularly with the sales process.

The Bad…

Nothing really. We are a family run business and it does everything we need it to do. I would like to receive notifications if new production versions become available!

★★★★★
★★★★★
Submitted on January 10th, 2017 by Mariella

ERP is user friendly and has helped us manage daily business, especially for my position. I don’t usually need to call in for support, but when I do they are always there for me. I would recommend TrueERP.

The Good…

It is very user friendly, if I don’t know something I can usually find it, if not there’s always help.

The Bad…

That’s a hard question… I guess what I like least is that we can’t customize our reports exactly the same as our sister company in Brazil.

★★★★★
★★★★★
Submitted on January 6th, 2017 by Kyle

TrueERP has helped us manage our sales, invoicing and purchasing processes. When we need support is good. I’ve always used the California office, they are very friendly and can answer any question!

The Good…

I like the ability to drill-down, it helps you find information faster, and I love the feature you have with templates, you can construct them on the fly.

The Bad…

Nothing that I really like least. For the most part any issue we’ve had has been resolved.

★★★★★
★★★★★
Submitted on January 4th, 2017 by Jag

I would recommend ERP because they have great customer service, its user friendly and very reasonably priced! I am always able to call and get real time support, and if I leave a message they always call back promptly. They usually solve my problems right away, but if they do need to get back to me it’s generally within 1-2 days. If its regarding an addition to the software, the longest we have waited is 1-2 weeks. I have worked with 25-30 different softwares, so I know that this is very user friendly. You just have to know your needs from the software depending on your industry.

The Good…

It is a very self-explanatory software.

The Bad…

I can’t really find any issues with it.

★★★★★
★★★★★
Submitted on January 4th, 2017 by Rikki

TrueERP has definitely helped us manage our daily business. For the most part it is user friendly and I would recommend the software to a friend or colleague.

The Good…

TrueERP is great because it incorporates all parts of our business. We are currently running about 90% of the business through the software.

The Bad…

It can be glitchy and I also wish the support was better and more reliable. It would also be nice to get updates when new versions become available. I am definitely interested in getting the next production version!

★★★★★
★★★★★
Submitted on January 4th, 2017 by Jasmine

First off, I love how this company actually tries to make sure their customers are happy. Most companies don’t care after they have sold you. TrueERP really values customer service and pride in their product. This is one of the best decisions I have made for our company. The product is easy to use and I love the customization portion. The inventory management is seamless and in real time! This helped us since we have multiple locations!

The Good…

Ease of use, customization and customer service

The Bad…

Reports are great but you need to be trained to get them designed correctly.

★★★★★
★★★★★
Submitted on January 3rd, 2017 by Ines

I would absolutely recommend TrueERP to a friend or colleague. ERP is user friendly, has helped us with our daily business processes and I am always able to call to get real time support.

The Good…

It’s great from the accounting side because everything is linked! I also really like the ability to drill down into financials to easily be able to see where the numbers roll from.

The Bad…

That you can’t drill into locked transactions without changing the closing dates in the software preferences, but I know once we update to the latest version we will have an option to include data prior to the closing dates in the main financial reports. It would also be nice to have an access level that makes all previous months read-only.

★★★★★
★★★★★
Submitted on December 28th, 2016 by Hilda

I am a new customer with TrueERP and so far so good. I am only using them primarily for accounting purposes but since the purchase it has worked perfectly. Overall I am impressed with their customer service and ease of use. The implementation process also went pretty smoothly. Over all they are a great company.

The Good…

Accounting in real time. Invoicing is very easy. I can email my customers directly from the software.

The Bad…

The previous invoices were not imported in the software.

★★★★★
★★★★★
Submitted on December 28th, 2016 by Halie

Overall TrueERP has been very helpful to our business. It helped dramatically with our inventory control as well as our manufacturing. The staff is very knowledgeable and helpful. I would recommend this product to any business whether it be start up or established. They do free customization of the software. Definitely ask them about this feature.

The Good…

Customization, ease of use, and real time.

The Bad…

None

★★★★★
★★★★★
Submitted on December 28th, 2016 by Alisha

TrueERP was the Solution we needed!

The Good…

They are on top of any concerns we’ve come across and the product works very well.

The Bad…

We had to do some figuring out of our own with certain things. Things were specified that would be included but not enough to where they wouldn’t be specified right away.

★★★★★
★★★★★
Submitted on December 28th, 2016 by Jenny

For the first time I’ve found organization for my business. Inventory management was by far one of our biggest challenges and we could barely report accurately on the simplest of financials. TrueERP allowed us to track orders and make appropriate decisions based on our customer orders and real time figures.

The Good…

I am able control inventory more accurately than we ever have so I can make sure I am ordering enough of the right products, which helps me ensure that products do not sit on the shelf. I can also finally trust that our accountant has real time numbers to work with when generating reports to give us a true and current glance at where we stand. We have also requested a few custom reports which were developed specifically for us, like software that comes with amenities!

The Bad…

Integration with FedEx did take some time and we had to go back and forth with them for a while. Not - show stopper by any means, but definitely require more effort than we had anticipated.

★★★★★
★★★★★
Submitted on December 28th, 2016 by Tiara

I would rate ERP’s ease of use, overall functionality/quality and customer support a 10 out of 10.

The Good…

Using the software has helped me manage my daily accounting processes and I am always able to call and get real time support! I would recommend the software to a friend or colleague.

The Bad…

Nothing really.

★★★★★
★★★★★
Submitted on October 21st, 2016 by Catherine

The software is incredibly intuitive, pretty easy to navigate through and provides a lot of convenience with inputting as well as retrieving data.

The Good…

You can customize pretty much everything on it.

The Bad…

Integrating to a third party is not plug and play, they will definitely make it work but it will take some time.

★★★★★
★★★★★
Submitted on October 19th, 2016 by Anonymous

True ERP has helped me manage daily business processes. It is user friendly and support is available if needed. In my experience, you will learn the software as you go, but as far as a program, it’s beautiful.

The Good…

I like that I’m able to get reports that are required and I wont lose any info that is in the system. Its easy to search to get the info you are looking for and there are many ways to search for it.

The Bad…

If I leave it up and go away for a job, I have to log back in.

★★★★★
★★★★★
Submitted on October 19th, 2016 by Chuck

This software unfortunately has proven to be a bad purchase.

The Good…

It is easy to use but it freezes so much more now. It has so many features I think that is what is hurting the software. It was too good to be true.

The Bad…

I’ve tried to be patient with TrueErp with customizations, additions, ect. But now I have come to find out that their U.S.A. Staff is non existant. I’m not sure what is going on but my staff is frustrated and I am having to pay extra for another accountant because TrueErp reports are not accurate. Over all I think this software needs to be taken out of the shelf.

★★★★★
★★★★★
Submitted on June 16th, 2016 by Anonymous

Overall it has good features and has potential, but beware, when your business grows you will be shocked. It is very very slow and has many bugs. When they are reported, nothing is done. Looks nice when it is presented and sales people are very convincing. But after you sign on the dotted line, everything changes…Beware!

★★★★★
★★★★★
Submitted on February 2nd, 2016 by Anonymous

On the surface our evaluation was comprehensive, however, after looking back I would have put this software thru a more thorough software review. The problems that came during after implementation were not examined closely enough by our team. The presenter obviously new were the software weakness were and steered away from these areas during demonstrations. We finally realized that this software was not going to fit in our long term plans. We eliminated the software off our servers and started with a new search.

The Good…

The software covers a lot of areas within the business, with that being said I would say to anyone to not judge a book by its cover.

The Bad…

No accounting period is close out at the end of each month. We were explained that it is a perpetual accounting solution. The CRM is a road map that leads to dead ends within the software. No proper flow thru from marketing generation, lead generation customer. Customer support was very poor with more excuses than answers.

★★★★★
★★★★★
Submitted on November 2nd, 2015 by Anonymous

We used True ERP a few months, the support team was horrible. Some thing they do not know, just ignore it. Not happy, they do not care. No improvement, not accepted customer feedback.

The Good…

Products could be have potential to improve, easy to input data.

The Bad…

Supporting is not enough, not professional and even ignore customers’ feedback.

★★★★★
★★★★★
Submitted on April 10th, 2014 by DC

Easy to use - great support and I love the functionality .

Great product

The Good…

Ease of use and you don’t need big servers to run the software

The Bad…

Their way they handle shipping containers - there must be an easier way …

★★★★★
★★★★★
Submitted on April 9th, 2014 by Anonymous

A complete business suite for any industry. 22 different modules to support complete process flow for any kind of the industry. Real time transactions, and reporting.

Easy to customize screen and can activate or deactivate the module as per the requirement. Can define Access to employees on 5 different levels. Have different searching criteria, and highly synchronized data. Can drill down to any record from the list.

Can customize POS screen, can set reminders, and reminders are aligned with every function where there is a need of it.

Numerous reports for each module and gives you the privilege to make your own custom reports. Apart from reports you have the facility of making charts. Printable reports can be designed as required.

A one stop solution to any nature of business.

The Good…

Real time reporting, access levels. Drilling down to a record, and how efficiently each module integrates with other.

The Bad…

Idle user doesn’t logs off automatically.

★★★★★
★★★★★
Submitted on January 21st, 2014 by Anonymous

By simple EASY OF USE

The Good…

The Integration between the module and the full control give to user

The Bad…

Need to add RFQ into Purchase module, also if need to kick out one user from the system

★★★★★
★★★★★
Submitted on January 7th, 2014 by Anonymous

Software style is menu on left. Graphical large icons in middle. Can remove ones not used. Maintenance listviews w/custom buttons can re-order columns and export/search/sort/filter any column. Drill down anywhere to any level. All reports are chartable nice feature. Multi-language/currency. Colorful but not overly-so. All customers get all modules for the same price - turn off ones not wanted. Lots of preferences.

Can support up to 3 monitors.

No separate database is required (or used) - price includes license for MYSQL.

Has a global search feature that searches everything.

Very flexible EG the inventory part number can be any length - no maximum.

Nice CMS with pipeline dashboard.

The Good…

Software includes web page integration. Vendor offers free customizing if there is anything the client wants the software to do that it doesn’t do already.

The Bad…

Security monitoring shows which users are currently logged in to the software, but does not show what they are doing.

Shipping module not yet integrated with all major shipping companies (UPS, FEDEX, DHL etc).