Cicero, the latest member of the ThinkWare family of products is the first Event management system designed for the needs of the PEO industry. Cicero is a fully web-based, event tracking and management solution designed to help you manage calls and other contact points with your clients and employees. Users can record all incoming calls, make assignments to internal resources, track the progress of these calls, and report on the effectiveness of your services as well as provide your clients with call and status reports. You can also provide automatic email updates to both your clients and your internal resources.
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