SugarCRM
A customer relationship management software with custom flows and dashboard visuals.
Product Overview
SugarCRM is a customer relationship management software offering clarity in sales, marketing tools, and enhancing customer service. Available as a cloud-based solution, it’s accessible on multiple devices. SugarCRM offers different subscription plans for a range of organizational sizes, and features extensive CRM tools, including mobile apps, multilingual support, and advanced reporting and forecasting capabilities.Pros
- Advanced reporting and forecasting capabilities
- Multilingual support
- Strong customization options, including API integration
Cons
- Limited functionality for non-marketing/sales teams
- Occasional slow data synchronization
- Complex back-end navigation for report and dashboard creation
Target Market
Marketing and advertising agencies or sales-oriented teams in medium to large-sized companies.About SugarCRM
SugarCRM is a customer relationship management tool designed to enhance customer acquisition and retention. It offers clear visibility into sales processes, marketing tools, and promotes customer satisfaction. Key features include its user-friendly nature, adaptability for specific business needs, and ability to integrate with existing technology. SugarCRM is cloud-based, ensuring accessibility from various devices.
SugarCRM provides various subscription plans catering to different organization sizes and sectors. It’s a web-based application that integrates seamlessly with current business applications, deployable on-site and on cloud platforms.
SugarCRM Key Features
- Sales, marketing, customer service automation
- Advanced dashboards
- Mobile CRM, with apps for Android and iPhone, and offline sync options
- Global CRM capabilities with multilingual and multi-currency support
- Social CRM, integrating with platforms like Facebook, LinkedIn, Twitter
- Advanced features like sales forecasting, reporting, and workflow automation
- Cloud deployment options with guaranteed service levels and data storage facilities.
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