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Confidently manage both the process of customer returns to you and the process of your returns to vendors with SouthWare’s Return Authorizations. Designed as an add-on module to SouthWare’s Inventory Control, Return Authorizations lets you manage your inventory in conjunction with items being returned from customers and items being returned to vendors.

Other processes such as receivings and sales returns integrate seamlessly with Return Authorizations so your return information is always as current as the last related information entered anywhere in the system. And if you sell/service equipment, Return Authorizations integrates the information from the Service Management Equipment Tracking module and Service Orders module for such situations as exchanges.

  • Easily record each item you return to a vendor
  • Handle complex situations such as exchanges, warranties, and advance swaps
  • Track the status of returned items to identify situations that need follow up attention
  • Know whether you’re expecting a vendor repair, replacement, credit, or refund
  • Automatically close your vendor returns from other modules
  • Track the items you’ve authorized your customers to return
  • Know what you’re supposed to do when you receive a particular customer return
  • Keep track of labor reimbursement amounts owed to you by a vendor
  • Automatically create the appropriate inventory and general ledger adjustments as you process returns
  • Inquire and report on the status and handling of customer/vendor returns
  • Be confident that your return situations are under control