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Service and Bill based on multiple meters

This module is an adapter for SouthWare Service Management. It adds the capability to track multiple meters for a piece of equipment and to bill for combined equipment usage based on meter readings. This adapter addresses complex meter billing issues needed for copy/scan machines and for heavy equipment usage and maintenance. An integrated manager simplifies the job of reviewing the metering features.

With the Multiple Meters adapter you can

  • Define various types of meters used on your equipment
  • Assign standard meter types to equipment models
  • Specify meters per piece of equipment
  • Enter or import meter readings per meter
  • Generate billings for single meters or combinations of meters
  • Generate preventive maintenance service orders based on metered usage

Equipment Consumables

With this program you may analyze the usage of consumable items (supplies or maintenance items) for your equipment. This is a very sophisticated report that compares actual usage of consumables with expected usage. The report uses the records in the consumables file (SV-07-21-07) to identify the consumables you want to track per equipment model, then determines actual usage of these consumables from invoice history.

This helps you:

  • Identify and research abnormal usage situations
  • Review consumable costs and profitability per contract
  • Review equipment model costs
  • Determine how much usage to expect for future contract pricing considerations

Remote Meter Reading Entry via SouthWare NetLink

You may use SouthWare NetLink to provide remote entry of meter readings for your metered equipment via the Internet. This may be used either for customer entry of readings or for remote field service.