Tropos Business Process Management can be used not only to automate business processes, but also to put in place a structure for processes to ensure that a consistent path is followed through a pre-defined workflow. This brings about the dual benefits of cost-savings, through reduced human effort, and also predictability and the assurance that thought-out procedures are being correctly adhered to.

Processes can be triggered through the occurrence of an event, such as a request for literature on your website or a customer exceeding their credit limit, or the passage of time (e.g. once a day or every hour). As a result of the trigger, certain actions can be taken, such as the execution of one or more Tropos transactions, the running of a script or a report, the initiation of a workflow or the creation of an outgoing message. Outputs from the process can include e mails, SMS messages, data files for interfacing, XML or EDI messages.