Customer Relationship Management
part of the Tropos product line, by Solarsoft Business Systems
The Tropos Customer Relationship Management module can have a significant positive impact on customer service levels and sales revenue. Multiple contacts can be maintained against existing and prospective customers, with incoming and outgoing calls from/to the contacts being recorded (e.g. sales enquiries, sample requests, complaints or marketing activity). Multiple actions required to be carried out can be defined against a call and allocated to an individual or department, and the activities performed to achieve those actions being recorded, along with time and cost. The status and statistics of calls can then be analyzed by type, reason, customer, individual etc. In addition, Tropos CRM includes powerful campaign management functionality, enabling marketing campaigns to be executed in a controlled manner to targeted contacts.
Other Applications
The following applications are designed to work hand-in-hand with Customer Relationship Management:
- Application Designer
- Customer Relationship Management
- Delivery Rounds
- EDI
- Forecasting
- Hazards Management
- Materials Planning
- Plant Maintenance
- Product Costing
- Production Definition
- Production Monitoring
- Production Planning
- Production Scheduling
- Project Planning and Control
- Purchasing
- Quality
- Sales & Distribution
- Shop-Floor Data Capture
- Tropos Business Process Management
- Tropos DataMart
- Tropos Incoming Generic Interface
- Tropos Management Dashboards
- Tropos White-Paper Printing
- Tropos-Financials
- Warehousing & Inventory
"Customer Relationship Management" is part of the Tropos line of products, developed by Solarsoft Business Systems.
Related Products
"Customer Relationship Management" is part of the Tropos line of products, developed by Solarsoft Business Systems.
The following software product lines are also offered by Solarsoft Business Systems:
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System Requirements
Desktop
- Microsoft Windows
- Web-based
Server
- Microsoft Windows Server
Database
- Microsoft SQL Server
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Industries
Tropos is made for businesses in the following industries:
- Manufacturing
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Product Demo
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Product Training
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Product Support
