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The Order Management module streamlines your daily business tasks — from identifying existing customers and creating new ones - to order entry, warehouse picking, shipping and billing. The standard graphical user interface is engineered for high volume transaction processing, so orders are entered quickly and efficiently. Clerical and administrative costs are reduced, as orders are conveyed through DS90 modules in real-time. It also integrates seamlessly with EDI services, offline and remote order entry systems.

As a result, your company’s level of customer service is dramatically enhanced. Your staff can now provide customers with immediate answers by having instant access to customer’s buying history and product availability. With integrated drop ship support and secure access to specialized maintenance functions, order entry is a powerful module that offers the maximum flexibility to a variety of customers.

Quotes may be entered and printed without updating inventory. If the quote is approved and accepted, it can be used to create an order, eliminating duplicate entry. All transactions provide cursor-sensitive help, allowing users to become proficient quickly. Extensive search capabilities provide easy access to customer, item, terms, bill to, ship to and all other critical sales order information. Multiple line item or single line item entry formats provides the user with the ultimate flexibility in processing sales orders quickly and efficiently.

This application is the most flexible and feature-rich in the industry. Here are some of the top features that our customers use every day

  • Single keystroke instant access to extensive customer order history
  • Order directly from customer history
  • Email and fax any document: invoices, orders, statements, price lists
  • Instant access to real time inventory levels
  • Optional user-controlled purchase order generation for drop ships, special non-stock items, backorders or ‘make to order’ production orders
  • Multiple order entry formats
  • Import orders from remote devices: laptops, PDAs, or other handheld devices
  • EDI integration
  • Multiple pricing methods with optional date sensitivity
  • Comprehensive point of sale / counter sales support
  • Comprehensive order notes
  • Laser or Dot-Matrix printed form support
  • Bar code scanner support
  • Credit card integration – real time
  • Create an order directly from a quote

Many customers find these other features useful too. This is a partial list of other features available

  • Ability to entry special items (items not in item master file)
  • Drop ship processing support per line item
  • Ability to add or maintain customers and items within order entry if authorized
  • Extensive item search options (item number, item description, vendor item number, vendor, department, class, keyword, unit of measure
  • Extensive customer search options (customer name, contact name, city , state, zip code, phone number, address
  • Lot/Serial control
  • Integration with third party shipping systems (UPS, RPS, Pitney Bowes, Federal Express)
  • Real time inventory allocation.
  • Line item comments
  • Cursor-sensitive help menus
  • Point of sale mode with full invoice or 40 character receipt
  • Point of sale mode with credit card, check, cash processing
  • Point of sale mode with cash draw reconciliation
  • Vertical credit checking against specific customer credit limit with inclusion of open orders and current A/R balance
  • Horizontal credit checking against specific A/R Aging bucket
  • Optional display of customer collection notes
  • Customer specific Purchase order requirement setting. On user specified customers the purchase order number may be required as well as validated against duplicates.
  • Standard search option for minor master files (such as salesperson, terms, ship to addresses)
  • Multiple ship to support (99999 additional ship to addresses per customer)
  • Corporate customer setup
  • One-time ship to entry
  • Default customer or order specific shipping instructions to print on pick list
  • Default customer or order specific invoice instructions to print on invoice
  • Default customer or order specific miscellaneous information for internal use
  • Standard fixed messaging system for invoices, statements, pick tickets, purchase orders
  • Access to maintenance functions based upon security (customer, item, terms, salesperson)
  • Pay before delivery terms to prevent shipping to customers who are required to pre-pay for their order prior to shipping.
  • Credits entered via order entry
  • Credits reference original invoice (RMA) to check pricing and to apply to outstanding invoices in A/R
  • Order group processing
  • Order discount entry (manual or defaulted from customer)
  • Multiple price levels (manual or defaulted from customer)
  • Ability to ship from different physical warehouses on single order
  • Integration with commission system
  • Split commissions with multiple salesperson support
  • User defined order source for order tracking
  • Alternate and complement item support
  • Phantom kit support
  • Buyer alert on item shortages
  • Gross margin calculator during item entry for margin analysis
  • Item history inquiry
  • Ability to display graphical images assigned per item (multiple images per item)
  • Extended text message per item
  • Kit inquiry/availability of components within bill of material
  • Integration with quote system (convert quote or line item to order)
  • Cross reference to customer item number
  • Online quantity inquiry with drill down to actual purchase orders
  • Sales tax processing with exception handling
  • Shipping & handling entry per order
  • Special charges for user defined charges
  • Unlimited user defined shipping methods
  • Multiple payment methods including check, cash, credit card
  • Invoice and Dot Matrix Forms (reprint capability included on all forms)
  • Pick ticket
  • Packing slip
  • Order Acknowledgement
  • Invoice
  • Quote
  • Integration to inventory, purchasing, production and accounts receivable modules
  • User defined integration with general ledger
  • User defined hold codes
  • Automatic or manual assignment of order numbers
  • Automatic assignment of invoice numbers
  • Multiple bin locations per warehouse
  • Ability to print pick slips in bin location sequence
  • Integrated facsimile and email support
  • Multiple company and location support
  • Backorder processing
  • Integrated quotation module
  • Make to order processing
  • Multiple unit of measures
  • Quantity break pricing
  • Combination quantity break pricing
  • Contract pricing
  • Multiple ship by dates per line item
  • Reason code entry for restocking during credit memo entry
  • Open customer order inquiry
  • Customer A/R inquiry
  • Release held order processing
  • Shipping labels
  • Barcode integration
  • Third party reporting tools with ODBC compliance
  • Reports
  • Selected Order Report
  • Due to Ship report
  • Cancelled order report
  • Held order report
  • Orders booked report
  • Backorder report customer/item
  • Quote Report
  • Invoice registers
  • Sales Tax Audit report
  • Customer price list

Other Applications

The following applications are designed to work hand-in-hand with Order Management:

"Order Management" is part of the DS90 line of products, developed by Software Concepts.