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Salespersons can look up what customers require and see buying patterns based upon product item history and can schedule Purchasing of stock to meet a customers need. This is an effective way to manage inventory flows and ensure that products don’t need to be back-ordered.
Salespersons can generate reports that look up every item sold to see ordering patterns for related products. As an example, one customer that orders product (a) also orders another product (b). This information permits sales staff to suggest to other customers buying product (a) that they also may need product (b). The system creates a list of suggestible items and allows attaching comments to those suggestions. This is in addition to the up-selling feature already inherent in the system.
"Customer Relationship Management" is part of the Foundation 3000 line of products, developed by Softrend Systems.