Service Pro software provides the tools necessary to manage, quantify and record the service functions of any organization. Technician Dispatch, Return Materials Authorizations, Cross Shipments, Service History, Serial Number Tracking, Warranty Tracking, Contract Administration, Repair Orders, Technician Notification and all the associated financial transactions related to service are handled by the product. Calls are logged and tracked; shipping documents are generated; invoices are printed and posted; costs are tracked; and, trend analyses are all provided.
Integrated Basic Accounting
Service Pro has developed several seamless ERP Integrators that work with ERP/Accounting systems thereby providing a total solution where all service activity is reflected automatically in the Inventory, Accounts Receivable and General Ledger of the ERP package. These ERP Integrator modules can be added to any Edition of the Service Pro suite.
Service Pro Engineering Change Notices/RMA
Provides you with ECN tracking when receiving back items under the RMA module (part of the Standard system). it alerts you when a particular serial number or part number is placed on an RMA. Provides a popup to show you what changes/updates need to be made to the returned item and forces the user to document or waive the ECN.
Service Pro Mobile Commerce (PDA)
Put the Power of Service Pro into the hands of your technicians to receive orders and pull parts and labor items through the use of a wireless PDA.
Service Pro Small Business Edition
The SBE targets smaller or start-up companies whose budgets are limited but who still need the comprehensive functionality the Standard Edition provides. Priced to be extremely affordable this edition allow your company to grow.
Service Pro Standard
The Standard Edition is comprised of 4 core modules that easily handle even the most complex service operations.
- System Manager & Calls Center
- Service Processing & Order Desk
- RMA Admin. & Repair Center
- Service Contracts and Asset Management
Service Pro Work Orders
To track internal work for light assembly type environments this module gives you the ability of creating new parts/equipment as well as refurbishing old equipment. Full Inventory Control is maintained. You can take part X and refurb it or build a Part Y and return it to stock,
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