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In a service-oriented environment like the IT service desk, tasks are often comprised of sub-tasks, and may be both independent of each other as well as interdependent on one another. For example, two tasks may be performed by different people at different times, but one task relies on output of another task.
This generalized structure can be found is situations ranging from change requests to web site creation.
ServicePRO’s ad-hoc project functionality enables creation of hierarchical structures that consist of requests, child requests and subfolders for efficient management of multi-task projects. Each request within a project has its own workflow properties. It can be routed to different individuals or teams, have its own notification options, priority, start date, due date, etc.
See Example: http://www.servicepro.solutions/helpdesk-solutions-projects.php
"Projects" is part of the ServicePRO Enterprise Work Management line of products, developed by Service Pro Solutions.