ServicePRO is an Enterprise Work Management suite intended to align the delivery of information technology (IT) and other business services with objectives of the enterprise. The focus of ServicePRO is delivery of services using best practice processes.
ServicePRO suite is the glue that binds people, equipment and processes (service requests, collaboration and task flows) in a coherent framework that drives modern enterprises. Top among ServicePRO’s objectives are the following:
- Value and Efficiency - tracking Services delivered vis-à-vis the cost of providing these Services.
- Service Level - are quality and timeliness objectives being met?
- Risk Containment - identifying and evaluating the consequences of risks taken or avoided.
- Collaboration Effectiveness - using the most effective communication channels in a structured method and measuring results.
- Governance and Compliance - ensuring that approved processes are being followed.
- Budget Adherence and Resource Allocation - optimizing the use of available funds and avoiding unnecessary expenditures.
Popular Functionality Modules
Service Requests ServicePRO Workbench As a rich Internet application (RIA), ServicePRO® is designed to deliver the same features and functions normally associated with desktop applications.…
Projects In a service-oriented environment like the IT service desk, tasks are often comprised of sub-tasks, and may be both independent of each other as well as interdependent on one…
Assets and Configurations Asset and configuration management can be a powerful step in ensuring proper control of IT resources and in helping organizations optimize the management of IT. ServicePRO®…
Service Level Management Service Level Management is focused on adhering to metrics that are agreed upon by the providers of service and its consumers. Commonly used metrics include elapsed time and…
Data Analysis The ServicePRO® Data Analysis module contains a comprehensive suite of reporting features. You can choose from a broad selection of standard reports, or use a standard report…
Complete Functionality Module List
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