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Customer orders drive your supply chain. Your business must manage orders and inventory levels efficiently. When customers demand service through multiple channels, order promising, tracking and fulfillment become more complex and intensive. Multiple channels mean customers accessing order status information through the web; phone, fax or email. Frequently different people could answer these inquiries. These channels can lead to inaccurate or outdated information. Order status can be difficult to asses and result in poor customer service. Consolidating orders into a single interface for submission, tracking, routing, fulfillment, and order status queries, can help all employees access vital information from a common interface thus ensuring visibility in the entire order management process. And if this visibility is in turn communicated to the customer, it means that the customer has a complete picture of the status of his order until the final delivery.
Accurate Customer order status includes managing pending orders by status, accessing orders by customer, purchase order, order or invoice numbers. The Web Customer Order Status module in Seradex ERP permits customers to view the status of their open orders through a web browser. An HTML page from the host Web Site will display in a calendar format outlining the Customer PO number and your Sales Order number and the line item delivery date.
"Web Customer Order Status" is part of the Seradex ERP Software line of products, developed by Seradex.