Is SAS Financial Intelligence right for your business?

SAS Financial Intelligence is a great fit for many businesses. Find out if it's the right choice for you! Are you looking for a SAS Financial Intelligence demo, technical support, product or pricing information or to simply to compare SAS Financial Intelligence with competitive options? Quickly get answers and the information you need.

SAS Service Intelligence helps organizations monitor, predict and optimize their entire service chain to transform after-sales support operations from disconnected cost centers into integrated profit centers. The solution set enables organizations to gain a competitive advantage by retaining satisfied customers and improving brand image. This family of flexible, extensible solutions includes prebuilt, service chain-specific data and analytical models, as well as streamlined processes and techniques that speed up both implementation and results, giving you a fast track to significant ROI.

SAS Service Intelligence features

  • SAS Service Parts Optimization to forecast short-term, new-part and lifecycle parts demand. The solution calculates optimized inventory and order quantities for parts distribution systems, helping you maintain adequate stock levels, maximize response times and improve customer satisfaction.
  • SAS Service Operations Optimization to analyze operational data by product, customer, time, geography, service code, call agent, service provider, technician, etc., and then identify the root cause of inefficient internal processes. This solution includes key features such as call pattern and resolution analysis, call center optimization, financial analysis including suspect claims, and service provider performance rankings and forecasts.
  • SAS Warranty Analysis to integrate warranty data with key customer, product, manufacturing and geographic information, enabling informed, timely decisions and reduced warranty costs.

Key benefits

  • Increase revenue. Differentiate your organization from competitors with a service value proposition that promotes customer loyalty and expands opportunities for customer service contracts.
  • Improve customer satisfaction and retention. World-class predictive analytics and reporting help organizations identify emerging issues, determine their root cause, and resolve issues before they become customer problems to consistently meet or exceed customer expectations.
  • Ensure better processes and quality. Intelligence acquired from the aftermarket service chain can create a process-centered view of product and service quality that can inform continuous, incremental changes to front-end supply, design engineering and manufacturing processes.
  • Optimize all resources across the service chain. Predict and optimize parts, people and all key resources to provide the right parts and labor at the right place and time. The result is a balanced and effective service chain that improves customer satisfaction and ensures optimal inventory and resource costs.

Delivered through the SAS Enterprise Intelligence Platform, SAS Service Intelligence allows customer service organizations to integrate vast quantities of data from previously separate sources across the post-production environment, apply analytics and advanced forecasting techniques to fuel process improvements, and deliver results to decision makers across the service chain.