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SAS Service Intelligence helps organizations monitor, predict and optimize their entire service chain to transform after-sales support operations from disconnected cost centers into integrated profit centers. The solution set enables organizations to gain a competitive advantage by retaining satisfied customers and improving brand image. This family of flexible, extensible solutions includes prebuilt, service chain-specific data and analytical models, as well as streamlined processes and techniques that speed up both implementation and results, giving you a fast track to significant ROI.
Delivered through the SAS Enterprise Intelligence Platform, SAS Service Intelligence allows customer service organizations to integrate vast quantities of data from previously separate sources across the post-production environment, apply analytics and advanced forecasting techniques to fuel process improvements, and deliver results to decision makers across the service chain.
"SAS® Service Intelligence" is part of the SAS Financial Intelligence line of products, developed by SAS Institute.
SAS Financial Intelligence is a horizontal product. It offers functionality designed for usage across a wide variety of industries and business types.