SAP Business One provides the tools to enable you to excel in customer service and support.

Service and support related features include:

• Create support and warranty contract items for services sold to a customer. Maintain start and end dates for specific contract items including guaranteed response times if applicable.
• Maintain detailed information about items purchased by customer including manufacturer’s serial number, replacement serial number, service call history, etc.
• View reports on all equipment and corresponding serial numbers sold to a customer or range of customers
• Review info on all service calls. Sort report by technician, problem type, priority, item, call status, etc.
• Realtime monitoring of call status in order to manage team service call queues

SAP Business One’s customer service and support functions are easy to use and quickly helps manage this important business function

Be sure to review the SAP Business One Customer Relationship Management information as well (linked below).