Customer Relationship Management CRM

SAP Business One provides comprehensive, integrated sales and service features to ensure total control of customer acquisition, retention and profitability for your business.

SAP Business One helps you record and track each sales opportunity, from lead identification, to qualification, proposal, sale close and after sales service and support. Managing sales campaigns and prospects means you'll close more sales for less cost. Create prospect lists for telemarketing, direct mail or e-mail campaigns. Off site access also available via Web-based access to SAP Business One data.

CRM provides integration with:

• Sales and Accounts Receivable activity
• Purchasing and Vendor transactions
• All customer and vendor contact information including things like e-mail address, sales and purchasing reports, etc.
• Dynamic reports detailing sales, lead, purchasing, inventory data and more
• Prospect and lead management
• Accessible via the Internet allowing sales and service employees data access while out of the office

Be sure to review the SAP Business One -Customer Service and Support CRM- information as well (linked below).