Is Business ByDesign right for your business?

Business ByDesign is a great fit for many businesses. Find out if it's the right choice for you! Are you looking for a Business ByDesign demo, technical support, product or pricing information or to simply to compare Business ByDesign with competitive options? Quickly get answers and the information you need.

Support all of your customer relationship management processes – across marketing, sales, and service. SAP Business ByDesign helps you target the best leads and opportunities, accelerate sales cycles, and maximize revenue. It also helps you better understand customer needs, so that you can deliver superior service and achieve high customer satisfaction.


Seamlessly manage all of your marketing activities – Including market development, lead generation, lead qualification, and more. SAP Business ByDesign keeps track of all relevant prospect and customer information that your marketing and sales teams need to ensure strong sales pipelines.

  • Manage market, industry, and competitor information more effectively
  • Streamline your lead generation activities and ensure a smooth and timely lead handover to sales
  • Create customer communications based on previous customer interactions, requirements, and customer value


Gain complete visibility into relevant sales information – Including opportunities, quotes, orders, and invoices. Make it easy for your employees to verify product availability, forecast accurately, and identify cross-selling and up-selling opportunities. SAP Business ByDesign helps your sales staff zero-in on the most promising leads, and ultimately close more deals.

  • Manage your opportunity-to-quote and order-to-cash processes as a single integrated process
  • Maintain complete product and service information and pricing with flexible pricing policies
  • Obtain a 360-degree view of your customers, using analytics and metrics to make effective decisions


Give your employees the tools they need to deliver superior service and increase customer satisfaction – with SAP Business ByDesign.

  • Enable service agents with access to up-to-date information so they can quickly respond to customer requests
  • Meet customer commitments and quickly resolve service calls
  • Manage product warranty entitlements to ensure you meet all legal and customer requirements

Other Applications

The following applications are designed to work hand-in-hand with Customer Relationship Management:

"Customer Relationship Management" is part of the Business ByDesign line of products, developed by SAP.