Sales Cloud offers a comprehensive suite of tools to enhance sales performance, emphasizing accessibility and integration. Key features include:
- Social Accounts and Contacts: Integrates insights from social media platforms like Facebook, Twitter, LinkedIn, YouTube, and Klout into the sales process.
- Mobile Accessibility: Allows for management of sales activities on the go, including logging calls, managing opportunities, and checking dashboards.
- Chatter: A collaboration tool that enables accessing resources, finding experts, and tracking deals through an employee social network.
- Email Integration: Works with common email applications like Microsoft Outlook or Gmail, maintaining existing workflows.
- Marketing and Leads: Tools to optimize marketing campaigns across various channels, from initiation to conclusion, demonstrating the impact on the bottom line.
- Approvals and Workflow: Features Visual Workflow for designing business processes and real-time approval management via Chatter feed, accommodating processes like deal discounts and expenses.
- Opportunities and Quotes: Provides detailed information about ongoing deals, including stage, products, competition, and real-time updates.
- Analytics: Offers dashboards and reporting tools for a comprehensive view of the business, with capabilities for deep data analysis.
- Files and Libraries: Facilitates easy sharing, discussion, and management of files and content, with real-time tracking and alerts for updates.
- Forecasting: Enhances forecasting accuracy with features like in-line editing, multi-currency support, and real-time team forecast views.
- Partner Management: Strengthens partnerships through a dedicated portal, enabling collaboration on opportunities and leads, integrated with Salesforce-to-Salesforce connection.
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