RVS Mosaics
3 Reviews 2.5/5 ★ ★ ★ ★ ★A configurable utility billing software with unlimited transaction history.
Product Overview
The RVS Utility Billing System is a collection of programs and tools designed to aid the bookkeepers, operators, managers and auditors of small municipalities and utilities. Key features include account maintenance, configurable backup procedures, group billing, and unlimited batch capacity. The software also integrates with various general ledger systems like QuickBooks and Sage.Pros
- Helps with TCEQ reporting
- Highly configurable system
Cons
- Trial costs $25
- Multiple users have reported difficulty in contacting support
Target Market
Small to mid-sized utility providers and municipalities that require a utility billing system.About RVS Mosaics
Features
- Reliable Data Structure
- Configurable Backup Procedure
- Unlimited Batch Capacity
- Automatic Finalize Account Routine
- Copy/Paste Customer Information
- End-of-Month Report Batch
- More User-Defined Fields
- Group Billing
- Misread Meter Wizard
- Easy Notice Layout
- Print Preview to Screen
- Drop-down list for Comments
- More Customer Information
- Drop-down Calendars with Date Entry
- Browse by Account, Name and Sequence Number
- Move Customer and Deposit Refund Wizards
- Service Address History Lookup
Additional Features
- Route Management™ for Unitech
- Handheld Readers & AMR Interfaces
- Online Payment Options
- ACH Drafts
- General Ledger Interfaces
- Inventory/Workorder
Product Overview
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User Reviews of RVS Mosaics
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Have used this software since 2007 and have never regretted for choosing it. The system is easy to use and gives our business and auditor all the information needed; helps with TCEQ reporting required for our business; excellent reports for our utility system; calls are always returned promptly and problems are always solved in reasonable amount of time; the staff at RVS is always very professional and very helpful.
Have used this software since 2007 and have never regretted for choosing it. The system is easy to use and gives our business and auditor all the information needed; helps with TCEQ reporting required for our business; excellent reports for our utility system; calls are always returned promptly and problems are always solved in reasonable amount of time; the staff at RVS is always very professional and very helpful.
There is nothing that I like ‘least’. I love this product!
Customer support and reporting is terrible
Can’t get phone calls returned. When you call with a question, problem, or concern the person you need to talk to is never there or they don’t have time to talk with you. When your system is down in your town you need to have a decent response time.
You need better training in customer service.
As a town we need to be able to have a go to or contact person.
