Is Ruby Business Platform right for your business?

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Combining the powerful functionality and sophistication of a large enterprise system with features optimized specifically for the small-to-midsize online business, RubyCommerce 3.0 provides a complete online merchandising solution — in one highly-intuitive, user-friendly package.

RubyCommerce doesn’t require a team of IT experts to operate - it’s designed for business people, with sophisticated business logic that anticipates your requirements, presenting the capabilities you need, as you need them - allowing you to focus on growing your business.

Need to run a special promotion targeted to specific customer profiles? Present cross-sell and up-sell scenarios tied to customer buying habits? Create an automatic inventory control process based on real-time product demand data? Generate activity reports on multiple products lines & SKUs, across multiple business functions, in multiple formats? You can do it all - and more - with RubyCommerce.

Developed on the proven Ruby Business Platform foundation - an integrated suite of robust front-office e-business solutions - RubyCommerce offers exceptional flexibility and scalability to create a customized solution that suits your customers’ needs precisely. So as your e-business evolves, you can expand operations by adding additional Ruby components - RubyContent, RubyCommunicate, RubyCRM and RubyCollaborate - for a truly comprehensive e-business management system that will keep pace with the most dynamic online enterprise.

RubyCommerce 3.0 key features include

  • Automated ordering, inventory management and fulfillment
  • Leverage sophisticated customer intelligence for online marketing
  • Proactive customer support tools
  • Extensive payment processing options
  • Advanced communication integration
  • Multiple reporting options
  • Support for international transactions
  • Full integration with back-office functions

Automated ordering, inventory management and fulfillment

  • Complete order management —including order entry, order and payment review, printing of packing slips, packing, printing of shipping label
  • Full returns and exchange management — manage RMA numbers, product return requests, and exchanges
  • In-stock notification — notifies customer when an out-of-stock item on their wishlist is back in stock
  • Real-time shipping cost calculation, store-controlled markup of shipping costs, and shipping label printing for FedEx, UPS, and USPS
  • Real-time inventory management — display detailed information about actual inventory and ship dates to shoppers
  • Full role-based permissioning system to separate custom service agents from order processing reps and pick/pack/shippers
  • Easy inventory & accounting systems integration
  • Integrated shopping cart, best practices checkout technology
  • Integration with RubyFraud™ programmable transaction security module for automatic fraud detection and order routing

Leverage sophisticated customer intelligence for online marketing

  • Manage product catalog online, or en masse via import/export of product information in Excel
  • External promotion tracking — track hits, account registrations, and purchases, including actual order amounts
  • Support for product sales, custom pricing promotions, and promotion codes
  • Template-driven page & product management for consistency
  • Automated cross-sell & upsell promotion — driven by customer profile and past purchase data
  • Automated product & content ranking and expiration
  • Automated discount and local sales tax calculation

Proactive customer support tools

  • Real-time order status display to customers
  • Support for purchases with or without customer registration
  • Customer wishlists
  • Customer-specific pricing
  • Customer-specific product & content presentation
  • Full front-end customizability

Extensive payment processing options

  • Integration with most industry-standard payment processing platforms, including, Paymentech, and CyberSource
  • Support for immediate credit card payment, as well as “wait for approval” payment methods such as checks, money orders, and wire transfers
  • Support for payment via gift cards and gift certificates

Advanced communication integration

  • Call center integration — accept orders via phone, manage order status and stock inquiries via phone
  • Integrates with Froogle — export data feed to Froogle product search engine

Multiple reporting options

  • Online order confirmation, status, history
  • Real-time reporting
  • Customizable reports
  • Report exporting to Excel, PDF, etc.

Support for international transactions

  • Multiple language support for multi-lingual stores
  • Support for multiple-currency transctions
  • Support for international shipping

Full integration with back-office functions

  • Ability to integrate tightly with back-end ERP and CRM applications for enterprise deployments
  • Easily export sales and customer data to Quickbooks for back-end accounting

Other Applications

The following applications are designed to work hand-in-hand with RubyCommerce:

"RubyCommerce" is part of the Ruby Business Platform line of products, developed by Rubenstein Technology Group.