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The R4 return material authorization module (RMA) is fully integrated with the OP module for purposes of accessing prices and costs from the original invoice line. The module records and monitors customer complaints by creating a log by a user defined claim code master.

The RMA module works in concert with WISE to accept the returned merchandise to the warehouse. Product returns are controlled for proper disposal through action codes. While WISE handles the receipt, condition, reason, responsibility for return and disposal action, the RMA module deals with the settlement of the claim through the issuance of a credit or no credit to the customer’s account. Effective reports and screen inquiries provide a set of tools for the customer service representative.

Other Applications

The following applications are designed to work hand-in-hand with Return Material Authorization:

"Return Material Authorization" is part of the Financials, Distribution, Manufacturing and Planning - R4 Enterprise line of products, developed by Royal 4 Systems.

Related Products

The following software product lines are also offered by Royal 4 Systems: