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The Depot Service Order (DSO) application improves the customer service and upgrade process. Physical movement of customer goods is carefully tracked, along with all pertinent information, to expedite items through the service/upgrade cycle. The application directly interfaces with Call Center (CC), Service Contract Administration (SCA), Sales Order Processing (SOP/SQP), Inventory Control (INV), Serial Number Tracking (SNT) and Lot Tracing (LOT). It also taps into several other MANAGE 2000 features, including consigned inventory, shop floor control, work order status, costing and purchasing.
"Depot Service Orders (DSO)" is part of the MANAGE 2000 line of products, developed by ROI Systems.
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