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Efficiently monitor the workflow associated with tasks generated by citizen or staff requests with this easy to use Windows-based tool. Monitors requests, service calls, complaints, schedules activities, tracks actions from initiation to completion and routes requests to proper department. Generates Request for Action forms, History of requests and actions taken. Can be web-enabled.
Inform staff and citizens by printing requests and emailing them to proper departments. Compose and send follow-up letters to citizens. Handle citizen complaints (for instance: Animal Control, Parks & Recreation Scheduling, Permit application tracking, Facilities maintenance, Senior Center Activity Scheduling and more!
You will discover many uses! Use the report writer for professionally prepared reports and graphs.
"Service Request" is part of the municiPAL line of products, developed by Paragon Consulting Services.