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Oracle Service Applications provide true information-driven customer service - service that enables your agents and technicians to meet and exceed customer expectations by empowering them with information that is consistent, accurate, and actionable. Through comprehensive integration of service delivery channels including web-self service, agent-assisted service via the contact center, and field service, Oracle Service provides a single, robust platform for managing service-related information and processes. Oracle’s unique approach to customer service positions organizations to drive revenue through up-sell and cross-sell, cut service operating costs, and improve the overall effectiveness of customer service operations.
"Service" is part of the Oracle E-Business Suite line of products, developed by Oracle.
Oracle E-Business Suite is a horizontal product. It offers functionality designed for usage across a wide variety of industries and business types.