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Oracle Interaction Center is a family of products that integrate all your customer interaction channels—from email to the Web to telephone to voice-over IP—transforming your contact center into a powerful e-business communications hub. Working with Oracle Sales, Service, Contracts, and Marketing applications, Oracle Interaction Center gives you a sychronized, comprehensive view of your customers, supporting cross-selling and upselling, and giving you the intelligence you need for a true 360-degree view of all customer activity. Your agents respond quickly and more accurately to all customer needs, helping you retain existing customers and gain new ones.
The Oracle Interaction Center family of products consists of Oracle Advanced Inbound Telephony, Oracle Advanced Outbound Telephony, Oracle eMail Center, and Oracle Scripting.
Oracle Interaction Center is also available as an On Demand service , to help you reduce costs by letting Oracle manage your applications.
"Interaction Center" is part of the Oracle E-Business Suite line of products, developed by Oracle.
Oracle E-Business Suite is a horizontal product. It offers functionality designed for usage across a wide variety of industries and business types.