eCustomer Inquiry
part of the TRAVERSE product line, by Open Systems, Inc.
Provide an instant response to your customer's account information inquiries with TRAVERSE eCustomer Inquiry. Because your customers have this self-service capability, you have less operating expenses for your company and fewer calls to your customer service department. Integrating eCustomer Inquiry into your TRAVERSE system gives your business a vast competitive advantage; real time information is at your fingertips.
Includes:
- Full integration with TRAVERSE applications
- eSaves time for both you and your customer
- Improves your customer service
- Cuts overhead costs by reducing the need for costly internal administrative
resources to answer phones and respond to customer inquiries - Gives your customers, partners and suppliers access to TRAVERSE data via the
Internet - Flexible reporting - ease of access to data
- Accessible via a web browser - from any location
Functions
- Account Information
- Statement Information
- Invoice History
- Payment History
- Reprint Invoice
- Online Help
Key Features
- Secured access to data
- Conduct wild card searches
- Drilldown capabilities
- Real time information can be accessed around the clock for quick response
Architecture Highlights Multi-tiered architecture utilizing:
- Microsoft Windows 2000 Server
- Microsoft SQL Server
- Microsoft IIS
- Encrypted security where appropriate
- Flexible database structure
- Multi browser support
- Multilingual
- Scaleable architecture
- Customizable
Installation Options
- Hosted in a data center
- Single database - support is fully integrated to TRAVERSE accounting applications
- Purchase or lease finance options
- Multi-database support for added security between Internet and back office systems
Other Applications
The following applications are designed to work hand-in-hand with eCustomer Inquiry:
- Accounts Payable
- Accounts Receivable
- Advanced Financial Analyst
- Advanced Information Analyst
- Bank Reconciliation
- Banking
- Bill of Materials
- Bill of Materials/Kitting
- Customer Relationship Management (CRM)
- Digital Dashboard
- Direct Deposit
- Distribution Requirements Planning (DRP)
- eCustomer Inquiry
- eCustomer Order
- eLinkCart for TRAVERSE
- eManager
- Enhanced Payroll Tax Reporting (EPTR)
- eProject Cost
- eSales Rep
- eShopping Cart (B2C)
- Fixed Assets
- General Ledger
- Info-Alert
- Inventory
- Material Requirements Planning
- Mobile Order
- Mobile Warehouse
- Multicurrency
- Not for Profit
- Payroll
- Point of Sale
- Production
- Project Costing
- Purchase Order
- Routing and Resources
- Sales Order
- Service Director
- Synoptix for TRAVERSE
- System Manager
- Warehouse Management
"eCustomer Inquiry" is part of the TRAVERSE line of products, developed by Open Systems, Inc..
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System Requirements
Desktop
- Microsoft Windows
- Web-based
Server
- Microsoft Windows Server
Database
- Microsoft SQL Server
- Microsoft Access
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Industries
TRAVERSE is made for businesses in the following industries:
- Accommodations & Food Services
- Accounting, Legal and Professional Services
- Associations
- Commercial & Service
- Construction
- Consulting (Business, Mgmt., other)
- Distribution / Wholesale Trade
- Government & Public Administration
- Health Care & Social Services
- Heating, A/C and Ventilation Services
- Management & Admin Support Services
- Manufacturing
- Non-Profit Organization
- Real Estate & Property Management
- Retail Trade
- Sports, Arts & Entertainment
- Systems Integrators
- Utilities
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Product Demo
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Product Training
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Product Support
