Miracle Service’s field service management software equips you with everything your service business needs to become more efficient and more profitable.
Delivering an increased competitive business edge, Miracle Service streamlines operations into a single system with the modules you need today and the ability to add on as your business grows. And because we integrate to 20 standard accounting packages, you’ll have the ability to keep - or switch - your accounting package to suit your needs.
Join over 5,000 users in 45 countries using Miracle Service to optimize their field service operations.
Miracle Service integrates with 20 standard accounting software packages, including a seamless ‘one-button-click’ export to QuickBooks. Unlike other Service Management Software systems that lock you in to a proprietary, expensive accounting system, Miracle Service gives you the flexibility to maintain your existing accounting software or switch to a new one. This makes your transition into Miracle Service much easier and faster than other service management software and provides you with the greatest flexibility.
Certificate Management and Retrieval
Say good-bye to paper regulatory certificates or inspection forms! For industries that perform on-site calibrations or inspections, technicians are able to input data directly into your centralized Miracle Service database using their tablets or laptops. Customers can also have instant access to their certificates through a secure on-line portal.
Managing costs is a critical function of any service business. Having the right parts and supplies inventory accessible to your field service technicians will reduce the number of second and third visits to fix equipment. Miracle Service helps track your parts usage and can help determine the right parts and the right quantities to run your business efficiently, and reduce the cash your business has tied up in excess inventory.
Which technicians are the most efficient? Which customers are the most or least profitable? These are just two of over 130 standard reports in Miracle Service to give you the information you need at the click of a button. Microsoft Office compatible, the reports can be sent directly to Word or Excel.
Meter Collection and Billing
Miracle Service incorporates many timesaving and powerful features in this module specifically developed for the office equipment industry. Collecting accurate meter reads, and timely invoicing are critical business processes for the office equipment Industry. The meter collection and billing features of our Meter Module allows dealers to unify meters that are collected via remote monitoring systems, technician walk through or customer emails into one central database. From here the cost-per-click invoices are then calculated and generated based on their contracts.
Mobile Field Service
Don’t wait for your service team to return to the office with paperwork in order to complete a service call and prepare an invoice. Leveraging your technician’s smartphone, tablet or laptop provides real-time access to open service tickets, customer data, service history and more. For businesses that are seeking rapid cost reductions, increased competitiveness and a greater return on their assets, mobile service management software will benefit you.
Automate with Miracle Service and keep track of which equipment in your service base is due for preventative maintenance. Once contract information has been entered the software will automatically manage your preventative maintenance for you.
Purchase Order Module
The Purchase Order Module is one of the standard modules included with a purchase of Miracle Service. This module enables your staff to perform a variety of crucial functions, in a timely and efficient manner. This module is capable of purchasing and receiving inventory items, and supports the use of serial numbers for serialized equipment. Additionally, you are able to store actual item costs on serialized items. Within the system your staff can easily reconcile PO’s to invoices, giving you the correct inventory costs after the goods are received. You have the ability to order stock to various locations and track back-orders. You are able to customize security clearance and allow only certain members of your staff to approve purchases. In the system all supplier part numbers are automatically added and tracked along with your company’s product numbers. You can search your inventory and view all parts on order, giving you incredible visibility over all of your purchasing actions.
Sales Team CRM
We want your salespeople to be successful and to concentrate on what they do best – selling. Miracle Service Customer Relationship Management (CRM) provides them with the tools they need to optimize their prospect pipeline and drive more sales. With real-time access via our web based module and fully integrated into your Miracle Service program, salespeople can view, edit, and share customer information no matter where they are. Your customer and prospect database is one of your most valuable assets. Keeping it up-to-date with CRM software is essential to long term business success.
Service Contract Management
Efficient & Simple to Use Contract Tracking. Throughout the contract lifecycle, Miracle Service manages all aspects of your service contracts. The initial setup, regular contract billing, annual billing increases, and periodic maintenance and renewals are all properly maintained.
Get immediately access up-to-date customer profiles, contracts, equipment information, and service notifications – complete with visual alerts – as well as parts needed to optimize the service call process.
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