NetSuite ERP is a cloud-based, developer-hosted, cloud ERP software platform offered on a software-as-a-service (SaaS) basis. NetSuite advertises its ERP solution as “the world’s most deployed cloud ERP” solution. NetSuite ERP is used by over 40,000 organizations in 160+ countries.
NetSuite offers ERP management functionality to support departmental finance, operations, sales, service, and HR needs.
Key benefits of NetSuite ERP include:
- Improved employee productivity via software automation and cross-departmental system integration
- Real-time data visibility providing better business decision making
- Reduced technology support costs via outsourced application hosting and the elimination of dedicated server hardware investment costs
- Improved business partner relationships via self-service B2B business portals enabling easier customer and supplier collaboration
- Flexibility to support evolving, business-specific needs via a suite of configuration and application development tools
- Video Overview
- Quick Facts Q&A
- Customization & Add-ons
- Module Descriptions
- User Reviews
NetSuite Real World Evaluations
Wondering if NetSuite ERP is right for your organization? To better understand if it is a fit for you, explore data detailing the functional requirements, anticipated spending ranges, and company attributes of 50 businesses who recently considered purchasing NetSuite.
Quick Facts Q&A
What functionality does NetSuite include?
NetSuite offers a broad set of functionality including accounting, inventory control, supply chain and warehouse management, production management, order management, procurement, human capital management, and e-commerce. More.
How much does NetSuite cost?
NetSuite costs depend on a number of factors including user count, which modules are licensed, support level selection, contract term, frequency of billing periods, configuration and training requirements, and promotion eligibility.
Based on review data, 66.5% of the organizations who recently considered NetSuite as a potential purchase option indicated that their maximum estimated 3 year investment costs would be in the tens of thousands of dollars.
NetSuite pricing options generally start around $1,000/mo, with additional licensing costs dependent on module selection, support level, and user requirements.
Customized pricing is available upon request and additional cost information can be found below.
What are the licensing options for NetSuite?
NetSuite is licensed as a subscription based, software-as-a-service (SaaS). NetSuite provides licensing options for bundled module editions as well as a la carte licensing of advanced modules, varying levels of user access, and flexible length contract terms.
Who sells NetSuite?
NetSuite licensing is available directly through NetSuite corporate or via an extensive network of NetSuite VARs. Buyers choosing to license NetSuite through VARs are able to access additional service assistance for consulting, implementation, training, and support.
What size companies use NetSuite?
NetSuite advertises NetSuite ERP as a solution intended for “businesses of all sizes.”
Based on review activity, the majority of organizations considering NetSuite for a purchase come from the SMB sector, with 57% of reviews being conducted by organizations with employee counts between 10 and 99 employees.
Is NetSuite cloud-based?
As a developer-hosted, SaaS program delivered via browser-based user interface NetSuite ERP provides turnkey cloud functionality.
What kind of tech support is available for NetSuite?
NetSuite offers three tiers for their standard support offerings (Silver, Gold, Platinum). The support tier service levels vary by the number of support users, access to phone support, phone support hours, and the availability of a dedicated account manager.
Customers seeking additional support services for consulting, implementation, and training can access these services from a broad range of authorized NetSuite solution partners.
Can NetSuite be customized?
What additional 3rd party software is available to extend NetSuite?
A wide variety of 3rd party add-on software is available to extend the functionality of NetSuite. For a list of sample add-on products frequently used to augment NetSuite functionality, see below.
Is NetSuite owned by Oracle?
Oracle purchased NetSuite in November of 2016 for $9.3B (USD). Oracle has traditionally sold its financial and ERP applications to large enterprise organizations. The NetSuite acquisition was a key component in a strategic move for Oracle to be able to extend its SaaS offerings and compete more effectively in the SMB market.
NetSuite offers a broad range of ERP functionality including financial management, item management, order management, procurement, project management, ecommerce, and HR processes.
|Accounts Payable||Yes||Approvals management; vendor return authorizations; print, write, and void checks; aging management|
|Accounts Receivable||Yes||Customer credit management; collections reminders & automation; aging reports|
|Equipment Management||No||Developer certified add-ons available|
|Bank Reconciliation||Yes||Automated transaction matching; customizable grouping rules; adjustments|
|Benefits Management||Additional||TribeHR from NetSuite license required|
|Bill of Materials||Yes||Multi-level bill of materials; assemblies; sub-assembly management|
|Billing||Yes||Transaction, subscription, and usage based billing options|
|Budgeting||Yes||Variance reporting; drag-and-drop interface; financial modeling engine|
|Cash Flow Management||Yes||Bank integration|
|Commissions Management||Yes||Design, tracking, and payment control for commission plans|
|Credit Card Processing||Yes||NetSuite SuitePayments offers pre-integration with multiple merchant services gateways|
|Customer Relationship Management||Additional||NetSuite CRM license required|
|eCommerce||Additional||SuiteCommerce license required|
|EDI||No||Developer certified add-ons available|
|Employee Records||Yes||Incentive & compensation management; self-serve employee center portal|
|Estimating||Yes||Loaded cost rate & anticipated time entry for job estimating|
|Field Service Management||No||Developer certified add-ons available|
|Fixed Asset Tracking||Yes||Asset lifecycle management with customizable asset depreciation engine|
|Fund Accounting||Yes||Cost allocations & tracking across line items, grants, funds, programs, & projects|
|Fundraising Management||Yes||Pledge to payment management; online donations; membership billing|
|General Ledger||Yes||Custom transaction types; definable GL segments; multi-entity & multi-currency support|
|Human Resources||Yes||Basic HCM capabilities included; TribeHR from NetSuite available for additional needs|
|Inventory Control||Yes||Preferred stock level management; landed costs support; lot & serial tracking|
|Job Costing||Yes||Revenue, cost, margin reporting; project & task level budgeting|
|Manufacturing Execution System||Yes||Backflush, WIP, & labor capture; production work orders; downtime tracking; quality management|
|Material Requirements Planning||Yes||Real-time scheduling engine: finite & infinite capacity scheduling; demand-driven procurement|
|Payroll||Yes||Payroll disbursements; withholding management; automated tax management & filing|
|Point of Sale||Additional||SuiteCommerce license required|
|Project Management||Additional||NetSuite OpenAir license required|
|Purchasing||Yes||Requisitions support; approval management; configurable procurement dashboard|
|Quotes||Yes||Quote to order conversion; permissions management|
|Recruitment and Talent Management||Additional||TribeHR from NetSuite license required|
|Sales Forecasting||Additional||NetSuite CRM+ license required|
|Sales Order Management||Yes||Gross profit analysis; workflow approvals; quote to order conversion|
|Time Tracking||Yes||User timesheet entry; user/project level approvals definition; billing integration|
|Warehouse Management (Advanced)||Yes||Inbound & outbound logistics management; warehouse space management & wave planning|
|Work Order Management||Yes||Work order travelers; instruction document attachment; assembly builds; inventory commitment|
Organizational users of NetSuite span a wide range of industry types. It is an especially popular choice in the professional services market, where distributed workforces benefit from the easy anytime, anywhere access provided by the web-based client software.
Pricing for NetSuite varies depending on user count, support expectations, module selections, implementation needs, and a variety of other factors.
The following chart provides a breakdown of the estimated maximum three year spending ranges reported by software buyers who recently considered NetSuite as a possible purchase option.
Target Organization Size
NetSuite is designed for use by organizations of varying company sizes. The median size of organizations who consider NetSuite is 30 employees, based on review activity.
Customizations and Add-ons
NetSuite offers the ability to extend core system through two main means: customization and integration with 3rd party add-on products.
One of the competitive strengths of NetSuite is the set of tools it offers for program customizations. SuiteBuilder, SuiteFlow, SuiteScript, and SuiteCloud provide significant opportunities for customization ranging from point and click configurations to full application creation via a provided development framework.
SuiteTalk provides a web services platform to allow for simplified integration with 3rd party add-ons.
Hundreds of 3rd party add-on programs have been designed with preconfigured integration capabilities in order to connect to NetSuite. The following is a list of some of the most popular options.
|Adaptive Planning||Adaptive Insights||Budgeting, Planning, & Forecasting|
|Adaptive Reporting||Adaptive Insights||Business Intelligence|
|Ascentis HR||Ascentis Software||Human Resources|
|Barcode Scanning for NetSuite||Nolan Business Solutions||Inventory|
|BlackLine Financial Close Suite||BlackLine||Accounting|
|Electronic Payments for NetSuite||Nolan Business Solutions||Payments|
|Exactor Suite||Exactor||Sales Tax|
|Host Analytics BPM Suite||Host Analytics||Business Intelligence|
|Paymate Clarity||Paymate Software||Payroll|
|Service Pro||MSI Data||Field Service|
|Valogix Inventory Planner||Valogix||Inventory|
|Vena 5||Vena Solutions||Business Intelligence|
The product information presented on this page is based on information provided by the developer and from previous software buyers who considered the software via Find Accounting Software referrals. Last update: 7/6/2017.
Popular Functionality Modules
Accounts Payable When it comes to accounts payable, the name of the game is matching three essential elements to one another: the purchase order, the vendor invoice and the receipt. With…
Payment Manager Make it easier for customers to do business with you by accepting a wide variety of payment options Get more efficient payment acceptance with streamlined and integrated…
General Ledger The general ledger is the cornerstone of your company’s financial records. It constitutes your company’s central books, and every transaction flows through it.…
Accounts Receivable Streamlining accounts receivable can help distributors boost efficiency and hold down costs. The key? Ensuring the process is automated, starting with the order and ending…
Purchasing Purchasing and Vendor Management Eliminate inefficiencies throughout your organization with convenient online purchase order creation that allows you to replace paper-based…
Complete Functionality Module List
- Accounts Payable
- Accounts Receivable
- Budgeting and Financial Planning
- Customer Support and Service
- Expense Reporting
- Financial Analytics and Reporting
- Fixed Asset Management
- General Ledger
- Human Capital Management
- Job & Project Tracking
- Marketing Automation
- Material Resource Planning
- Order and Billing Management
- Payment Manager
- Recurring Revenue Management
- Revenue Recognition Management
- Sales Force Automation
- Self-Service Centers
- Shipping and Fulfillment
- Supply Chain and Inventory Management
Reviews of NetSuite ERP Write a Review
Used Netsuite for about 4 years and moved to a different solution because the user interface and friendliness was old and tired. We negotiated what we felt was a great deal when we initially bought for a multiyear contract. But when renewal time came, our price went up almost 50% on a per user basis overall. Web Site very clunky and not very mobile friendly. Honestly, if you are a smaller business (under 100 employees) be prepared to pay serious annual fees, plus support. Support is bad, and customer service was not good. They know that they have your data and they know that it would take alot for you to move off.
The good: Adding custom fields and manipulating workflows was very easy. In general, customizing the system was very intuitive.
The bad: The company themselves. Support was horrible, and when we had to deal with customer service because of 50+% increase over what we originally paid, we were met with fierce resistance.
Judy from Bay Area Council says…
We are a small non-profit with complicated financials. We purchased NetSuite from a VAR and the implementation took months. The system is complicated for the average user to customize and there is no real support from NetSuite without a service contract $$. I also use NetSuite payroll which actually process through Ceridian’s payroll system. I’ll just say I can’t wait to migrate off of it. Customer service is outsourced over seas and they have no access to your system other than via WebEx remote sessions. Every call takes 20 minutes minimum and you can count on them having to put you on hold while they try to find an answer. Mostly you get the canned script reply. Other than it’s ability to do consolidated financials, I was happier on QuickBooks.
The good: Web based and seamless consolidations.
The bad: Payroll system is beyond frustrating. We have five subsidiaries and the system allows you to setup customers with a parent/child relationship. The system to setup vendors is completely different. I was forced to include a subsidiary code within each vendor name which prevents you from going to one place to see what all subsidiaries may owe the same vendor.
An anonymous NetSuite ERP user says…
The good: ease of use and report capabilities
The bad: drop downs could use some stickies of last pick choosen
An anonymous NetSuite ERP user says…
Purchased NetSuite OneWorld and still in the implementation process.
The good: We were looking for one international solution that would allow our remote offices to transact business in local currency and to allow the corporate office to have “real time” access to the activity of said location. The consolidated reporting is of great interest to us.
The bad: No sure yet, have not begun to use the product. It seems great and fully functional for everything we need on paper