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Service Contracts are as important, if not more important, than the initial sale. Managing contracts, however, can be a clerical nightmare and, if not maintained properly, can result in lost revenue and poor customer service. Service Pro® provides support for two key areas: creation and tracking of customer equipment and creation and maintenance of service contracts.
If your company issues service contracts and/or wants to maintain a comprehensive database of equipment located at your clients’ sites, this module makes it easy to do so. The asset-tracking functions not only help in the service operation but also can be used as a marketing tool to send correspondence about new products, upgrades, etc. to existing clients.
If your organization has responsibility for informing clients of recalls or who want to maintain services notices, this module is a necessity.
"Service Contracts" is part of the Service Pro line of products, developed by MSI Data.