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When returns are critical, the RMA Administration and Return service management capabilities of Service Pro software ensure you won’t lose track of what is to be returned. Whether it’s from your customer or from your technician, making sure parts/equipment are returned can save you money!
If your depot repair center performs repairs on returned goods, sends them to the manufacturer/outside contractor, or if you simply need to return the goods to stock, Service Pro controls the entire process, including billing or crediting your customer while tracking repair times and parts used.
Service Pro creates, expedites, and tracks RMAs in a flexible and highly configurable fashion that accommodates most every operation imaginable. Whether RMAs are pre-authorized or just come in the door, the system will track the RMA, expedite its return, and assure that history is kept.
Service Pro depot repair features include:
Service Pro also provides a full suite of bar coding label capability as well as RMA inspection documentation process management.
"RMA Administration" is part of the Service Pro line of products, developed by MSI Data.