Is Dynamics CRM right for your business?

Dynamics CRM is a great fit for many businesses. Find out if it's the right choice for you! Are you looking for a Dynamics CRM demo, technical support, product or pricing information or to simply to compare Dynamics CRM with competitive options? Quickly get answers and the information you need.

Dynamics CRM has been updated and rebranded. Microsoft recommends you consider Dynamics 365 Enterprise Edition in substitution.

Dynamics 365 Enterprise edition includes the capabilities of Dynamics CRM Online and Dynamics AX products that existed in market pre Q4CY16. - Microsoft Corporation

Develop lists more efficiently

  • List creation: Automatically create lists based on accounts, contacts, or leads. Generate new lists through individual lookups, or use Advanced Find to identify potential customers based on a wide range of user-specified criteria.
  • List import: Easily import information on contacts and leads. Integrate leads from sources such as databases, text files, and Microsoft Excel.
  • List maintenance: Quickly add or remove members from lists. Define dynamic lists where the membership changes in real time or static lists with fixed membership groups.

Better manage campaigns

  • Plan campaigns: Use predefined system templates, save campaigns as templates to re-use for future campaigns, or create new campaigns from scratch. Define tasks, activities, and marketing materials for the entire campaign life cycle, create budgets, and define follow-up activities for respondents and non-respondents.
  • Execute campaigns: Schedule campaign activities to be performed immediately or at specific times in the future.
  • Track responses: Drive closed-loop campaign execution by tracking responses to every campaign activity.
  • Monitor results: Generate detailed real-time performance reports that track key performance factors including ROI, response rates, and cost per response.

Launch quick campaigns

  • Create a list: Use an existing list or identify high-potential prospects using Advanced Find against contacts, accounts, or leads.
  • Define an activity: Choose a specific activity for a Quick Campaign, such as e-mail, phone calls, faxes, or meetings, and assign to appropriate people.
  • Choose a timeline: Define start and completion dates for all Quick Campaign tasks.
  • Track responses and monitor results: Get detailed Quick Campaign performance reports in real time.

Turn leads into opportunities

  • Improve lead handling: Easily distinguish new prospects from existing customers and promote qualified leads to new opportunities with a single click.
  • Automatically route leads: Deliver the right lead to the right person based on product, territory, dollar amount, or any other workflow rules that you define. Transform information into marketing intelligence
  • Identify sales trends: Introduce new products and services efficiently, and improve up-sell and cross-sell opportunities.
  • Forecast future sales performance: Allocate marketing resources based on a clearer understanding of trends and opportunities.
  • Build customer loyalty: Take advantage of service knowledge to proactively suggest replacements or renewals, or even to reward frequent customers.

Transform information into marketing intelligence

  • Identify sales trends: Introduce new products and services efficiently, and improve up-sell and cross-sell opportunities.
  • Forecast future sales performance: Allocate marketing resources based on a clearer understanding of trends and opportunities.
  • Build customer loyalty: Take advantage of service knowledge to proactively suggest replacements or renewals, or even to reward frequent customers.

Other Applications

The following applications are designed to work hand-in-hand with Marketing:

"Marketing" is part of the Dynamics CRM (formerly Microsoft CRM) line of products, developed by Microsoft.