Is Dynamics CRM right for your business?

Dynamics CRM is a great fit for many businesses. Find out if it's the right choice for you! Are you looking for a Dynamics CRM demo, technical support, product or pricing information or to simply to compare Dynamics CRM with competitive options? Quickly get answers and the information you need.

Dynamics CRM has been updated and rebranded. Microsoft recommends you consider Dynamics 365 Enterprise Edition in substitution.

Dynamics 365 Enterprise edition includes the capabilities of Dynamics CRM Online and Dynamics AX products that existed in market pre Q4CY16. - Microsoft Corporation

Native Microsoft Outlook experience- Manage your sales, service, and marketing relationships within a single business application. Automatically synchronize Outlook E-mail, Calendar, Tasks, and Contacts with your Microsoft CRM database.

Case management- Create, assign, and manage customer service requests from initial contact through resolution, as well as manage communications and other activities.

Service requests- Automatically associate incoming support inquiries with the appropriate case.

Queuing- Send cases to a waiting area—the queue—where they can easily be accessed by individuals and teams.

Routing and workflow- Route service requests automatically to the appropriate representative for resolution, escalation, or reassignment.

Searchable knowledge base- Resolve common support issues quickly by using a searchable knowledge base. Built-in review processes help ensure that published information is complete, correct, and properly tagged.

Contract management- Create and maintain service contracts within Microsoft CRM to help ensure accurate billing for support incidents. Each time a support case is resolved, the relevant contract information is updated automatically.

E-mail management (includes auto-response e-mail)-Maintain accurate customer-related communication records with automated tracking and response for customer e-mail messages.

Product catalog- A full-featured product catalog includes support for complex pricing levels, units of measure, discounts, and pricing options.

Reports- Identify common support issues, evaluate customer needs, track service processes, and measure service performance.

**Service appointment activities *- Schedule detailed service activity appointments for your service professionals that automatically synchronize to your Microsoft Outlook calendar.

Services, facilities, and equipment- Model your entire service delivery offerings and resource groupings into Microsoft CRM to provide consistent service practices throughout your organization.

Service scheduling engine- Find qualified and customer-preferred service professionals and schedule service appointments to deliver value-added services for customers.

Global service calendar- Manage service appointments and resource allocation across your service sites and locations with a single calendar view of service professionals, tools, resources, and facilities.

Other Applications

The following applications are designed to work hand-in-hand with Customer Service:

"Customer Service" is part of the Dynamics CRM (formerly Microsoft CRM) line of products, developed by Microsoft.