Microsoft Dynamics CRM (formerly Microsoft Business Solutions–CRM) is a full-featured customer relationship management solution that streamlines and automates sales, marketing, and service operations.

With Microsoft CRM, you can create a centralized repository of customer data that sits neatly alongside Microsoft Office and Microsoft Office Outlook—the applications your employees probably use every day. From Outlook, employees access Microsoft CRM sales, marketing, and customer service modules to make sales decisions, market products, solve problems, and get strategic views of the business. It’s CRM that works—because it works the way your users do, works the way your business does, and works the way technology should.

Microsoft Dynamics CRM 3.0 is available in two editions. The new Microsoft CRM 3.0 Small Business Edition is designed to operate on the Microsoft Windows Small Business Server and supports up to 75 concurrent users. It can be installed in just 10 mouse clicks and configured through an easy-to-use wizard. This edition also offers easy migration of customer information stored in Microsoft Office Outlook with Business Contact Manager.

Microsoft CRM 3.0 Professional is designed for large enterprises using multiple servers in a distributed environment. It offers flexible deployment options and is easy to adapt to the unique needs of any company. Microsoft CRM 3.0 Professional can be deployed at your business location or hosted by a third-party service provider.

About Microsoft Dynamics

Microsoft Dynamics™ is a line of integrated, adaptable business management solutions that enables you and your people to make business decisions with greater confidence. Microsoft Dynamics works like and with familiar Microsoft software, automating and streamlining financial, customer relationship and supply chain processes in a way that helps you drive business success.