Is Dynamics AX right for your business?

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Plan, track, and analyze service operations to maximize efficiency, gain a complete overview of costs and revenue, and improve profitability for service operations.

  • Meet demanding customer needs. Ideal for companies that support customized, changing service requirements, Service Management streamlines the process of creating and maintaining a wide range of service agreements.
  • Manage financials more effectively. Tight integration with Project Accounting for Microsoft Dynamics AX enables managers to track exact costs for service orders, monitor and manage invoicing, and handle multiple revenue models based on resource consumption or periodic payments with.
  • Drive efficiency to keep costs down. Optimize resource usage with automated planning for service orders; save time and reduce errors with integrated processes that reduce data re-entry and update information automatically across your business system.
  • Transform service operations into business profitability. From identifying recurring product issues to understanding problem resolution ratios, running customer feedback reports, and building detailed profit and loss analyses, Service Management enables you to transform service information into profitable insight.

Designed for simplicity and ease of use, Service Management for Microsoft Dynamics AX can support a wide range of service operations. Your service people can easily create agreements tailored to customer requirements and access service orders, contract details, and repair histories to quickly respond to customer queries. Flexible capabilities and full integration with Microsoft Dynamics AX enable companies to plan service orders proactively, manage costs effectively, track current service resource consumption, and analyze past use from both service and financial perspectives