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Digital Dining

A full ERP system designed by Menusoft Systems Corporation for accommodations & food services and retail trade companies.
Questions about Digital Dining? Call (800) 827-1151 and talk to a software expert now.

Beauty comes in all sizes

From Apple to Android to Windows to any handheld device…it’s your choice. Digital Dining automatically, dynamically scales graphics to the highest resolution possible. No newbie to handhelds the iconic brand Digital Dining has emerged as the undisputed leader in mobility.

Pretty is as pretty does

And Digital Dining does it all…from POS for restaurants and bars with Table Management and Reservations to Delivery and Online Ordering…any concept, any size. We’ve taken the labor out of Labor Scheduling and added profits with our Inventory controls. Reward your customers with our Loyalty Plans and offer Gift Cards with no processing fees. Pay at the table and Google Wallet eliminates all worries about identity theft…safe, secure, and totally compliant

Not just another pretty face

In the clouds or at your desk we’ve got the reports you want. From standard reports to custom report generators…on your dashboard or on your phone…a single store or multiple stores…anywhere, anytime you are in control…now that’s a beautiful thing!

Age before beauty

Since 1984 Digital Dining has been singularly focused on the restaurant industry. That’s nearly 30 years of development in one product, resulting in extremely mature, incredibly stable and fabulously featured software…now that’s a pretty picture!

Accounts Receivable

Digital Dining’s Accounts Receivable area efficiently processes invoices, statements and payments and allows you to monitor the status of all accounts. This easy-to-use program allows you to maintain corporate accounts, employee accounts, trade accounts, house charges, and so on.

The Accounts Receivable area of the Digital Dining program includes procedures to:

  • Maintain up to ten thousand different accounts
  • Automatically post sales to accounts
  • Apply credit limits to accounts
  • Require a manager to approve the use of selected accounts
  • Enter batches of invoices and payments
  • Enter journal transactions
  • Apply finance charges and recurring charges
  • Age outstanding account balances
  • Generate daily and monthly audit trails
  • Report customer account sales and balances
  • Report individual transactions and customer account activity
  • Produce detailed transaction reports for virtually any period of time
  • Generate monthly account statements
  • Generate mailing labels
  • Maintain account types

Counter and Drive Thru

A Quick Service POS needs to provide more than just Quick Service. From counter service to drive-thru you can order it, confirm it, bump it, park it, or pay it … We’ve designed the features for your operation!Combo meals made easy … DIGITAL DINING automatically recognizes the menu items and adjusts the price. Our “suggestive selling prompts” stimulate new sales and create coupons to bring ‘em back again. Lines too long? Cars backed up? Use DIGITAL DINING’s Handheld to “line bust” … Now that’s Quick Service!

Kitchen Video

Digital Dining’s kitchen video system reduces the average serve time by combining easy-to-manage kitchen routing options, “on the fly” prep features, and onscreen POS prep instructions.

Drive-thru POS

Manage one, two, or three window drive-thru operations efficiently with Digital Dining’s drive-thru POS. Add Handheld POS terminals to your drive-thru operations to expedite orders during peak hours of operation.

POS Prep Screen

Complete orders quickly by configuring the Counter Service POS to display four to eight of the last orders servers have taken. The POS clearly indicates whether the server should bag the order or place it on a tray.

Drive-thru Display

Speed up drive-thru orders and eliminate errors with the drive-thru customer confirmation display. The display screen, located with the menu board, allows customers to view their orders and correct any mistakes before they drive to the pick-up window.

Handheld POS

Extend your order handling capacity during peak hours of operation with the Handheld POS. Handhelds allow servers to take orders in the front counter line and have the same functionality as a normal fixed-counter POS. That means servers can take orders and accept cash payments quickly and easily. Use handhelds to deliver fast, convenient service at your drive-thru service as well.

Counter Service POS

Save screen space by using the dual mode Counter Service POS. The POS has a full screen of prep items, a full order screen with 48 quick server keys, and the ability to access thousands of items at the touch of the screen. Use the “on the fly” video feature to reduce prep times, ensure flexible kitchen routing, and promote quality production.

Features and Benefits

  • Suggestive Selling—You can create order profiles in the Back Office that run on the POS. When customers order certain items, the POS displays suggestive selling prompts right on the order screen.
  • Combo Meals—Order components of a combo meal anywhere in an order using the dual mode Combo Meals feature. The POS sends the right items to prep and calculates the bill accurately.
  • General Reports—Create customized Daily Summary Reports (DSR) using Digital Dining’s General Reports feature. Import data from existing spreadsheets directly into our general reports during automated end-of-day reporting.
  • Time and Attendance—Digital Dining allows staff to clock in right at the POS and assigns proper pay rates and POS features based on each staff member’s department. Eliminate “buddy clock ins” with the integrated Fingerprint ID.
  • Labor Cost Reporting—Identify and resolve labor issues quickly using flash reports at the POS. Our detailed cost analysis reports help you plan and control labor costs.

Credit Card Processing

With Digital Dining, your credit card transactions can all be conducted from the point of sale and reported directly to your bank, reducing the potential for error and eliminating the need for re-posting. End-of-day reports are easily obtained, simplifying one of your most critical procedures.

The Credit Card module allows you to:

  • Enter credit card information by hand or using a card reader
  • Pre-authorize charges for bar customers
  • Verify charges directly from the point of sale, without interrupting service
  • Use only one processing modem
  • Credit a charge from the point of sale
  • Post authorized batches of credit cards
  • Track sales and sales history separately for each card type
  • Generate daily reports for each card type

Dashboard

Digital Dining’s Dashboard is a powerful web-based reporting tool for inventory, labor scheduling, and a variety of other critical needs. Any report you create can be added to the Dashboard as a graph or report. Items on the Dashboard may be moved and organized in any manner desired. The Dashboard also allows you to monitor trends by viewing same-day sales from year to year. Dashboard also helps you maintain security by enabling you to view fraud alert reports that list unauthorized voids, high tips, transfers, “no sale” transactions, and more. You can also create customized versions of the Dashboard specifically for each user’s needs. For instance, you can set up a store manager’s Dashboard to display the store’s log book, while the owner’s Dashboard displays financial information for all stores.

Staff Scheduling & Management

This optional module allows employees to update their availability, request time off, view schedules from the web, e-mail, and cell phones, and trade shifts with other employees. Also, managers can drastically reduce the time they spend on scheduling, use sales forecasts to minimize labor costs, and monitor overtime.

Inventory Management

This optional module helps you control your inventory costs by tracking your purchase orders and invoices, waste, and weekly usage. Our enterprise recipe management system enables you to monitor ideal usage amounts and suggest order quantities. Use the Dashboard to monitor vendor invoices to ensure they are sticking to the contract prices.

Web-Based Access

Digital Dining’s Dashboard is a web-based tool, viewable from any Internet accessed device. Access the information you need, anywhere at any time.

POS Intelligence

We help you manage smarter by collecting every bit of data available throughout your organization and POS systems. Track sales, guest, and menu item trends for one store or a thousand. Get key performance metrics delivered by e-mail. Set up alerts to monitor cash over/shorts, comps, voids, and employee overtime.

Dashboard Enterprise

Our Enterprise system allows you to set up multiple reporting hierarchies, so different users can view the information they want for all of your businesses without creating separate reports for each store. It is a powerful data warehouse and business intelligence system that is easily accessed via a web browser.

Delivery

Ring up profits with DIGITAL DINING Delivery! The order begins when the telephone rings. Caller ID instantly displays your customer’s name, address, delivery instructions, and last order … with one touch reordering. Suggestive selling prompts … increase orders and promote new menu items. We’ve really “zoned in” on your customers with our “frequent diner” program which allows you to reward your frequent diners, identify your “lazy customers,” and issue coupons to keep them coming back.

DIGITAL DINING’s colorful highlighted maps quickly route your driver to your customer and back … ready for another run. Whether your operation is counter service and delivery or full service offering delivery … DIGITAL DINING delivers the features

Zone-based Deliveries

Eliminate time and maximize your delivery drivers’ efficiency by assigning delivery zones to addresses based on flexible rules you set up for each delivery situation. The dispatch register optimizes delivery runs by grouping orders into separate delivery zones.

Suggestive Selling

Increase your revenues from phone orders using Digital Dining’s POS suggestive selling feature. You can program the POS to generate and display suggestive selling prompts based on combinations of food items that customers order.

Dispatch Register

Extensive POS reporting features make the dispatch register the cornerstone of your delivery system. Staff can use the dispatch register to print detailed maps of the quickest routes for delivery drivers. The Pay Driver Run feature allows the dispatcher to accept payments from multiple drivers within seconds.

Frequent Diner

Reward your frequent customers with Frequent Diner rewards. The Digital Dining database allows you to view which customers haven’t dined in your restaurant for a while. You can issue coupons and other special offers to customers to show them you appreciate their business and to keep them coming back.

Counter Service POS

The Counter Service POS is a versatile tool that allows you to complete traditional in-store transactions, pickups, and pay transactions without any hassles. Staff can log in to any available Digital Dining virtual terminal to handle all counter service, dispatch or phone order transactions.

Caller ID

Process phone orders quickly by using a Caller ID device. Staff can view customers’ names, telephone numbers, what they ordered last, and other customizable information before they even answer the phone.

Features and Benefits

  • Delivery Labels—Staff can configure the label printer to print a label per item, a label per types of items or a label for an entire order.
  • Delivery Instructions—You can add delivery instructions to a delivery check layout to provide your drivers with delivery instructions and any useful information on your customers. The information is printed right on the dispatch ticket.
  • Drivers License & Insurance—Digital Dining allows managers to document important dates and anniversaries in order to remind their employees when they should renew their benefits, drivers’ licenses, or other job related documents.
  • Pay Driver Run—Drivers can pay checks quickly and easily when they return from delivering their orders by using the Pay Driver Run register option, which allows dispatchers to take multiple payments from incoming drivers at the POS for their delivery orders.
  • Route Mapping—Your dispatchers can print street maps with highlighted routes and optional turn-by-turn directions from the dispatch register. This feature is especially beneficial to drivers who are new to your area.

Digital Signage

Does your restaurant have or need signage for promoting daily specials, the whole menu, or the menu for a specific part of the day? Digital Dining’s Digital Signage allows you to perform all of these functions and synchronize the displayed menu information with your POS automatically. Simply make changes to your menu in Digital Dining’s Back Office, and the changes are communicated to your Digital Signage and POS terminals immediately. Digital Dining allows the usual description and price to be maintained along with pictures and nutritional information.

Synchronize Menu Boards with POS Registers Digital Dining provides a single point of entry for menu item maintenance, updating the POS register screens and digital menu boards quickly with no double entry.

Maintain with Normal Menu Maintenance

No new skills or procedures are needed. You can operate and maintain the menu boards using the standard Digital Dining menu maintenance.

Menu Item Pictures

You can keep a central library of menu item pictures in the Digital Dining menu maintenance system and use those pictures for menu boards and POS enhancements.

Nutritional Information

Digital Dining’s menu maintenance includes user-defined key nutritional information that can be displayed in many formats on a digital menu board, keeping customers better informed.

Multiple Menu Board Definitions

You can define multiple menu day parts to promote different sets of daily specials. You can also create multiple menu boards for multi-outlet food courts.

Flexible Menu Board Communications

Control the menu boards from within the restaurant or from corporate headquarters. When a Multistore headquarters updates the menu, the updates are sent to the member stores and appear in their POS registers and digital menu boards.

Enhance Your Customer Experience with Digital Menus!

Enhance your current menus for your restaurant with a digital menu board by. Digital menus are more than just an eye-catching addition to your restaurant; they are a cost-effective digital solution that produces a better customer experience, decreased costs, and a boost in revenue. With an easy to use, web-based content management interface you can quickly make changes to promotional items, menu options, and messaging to turn your digital menus into a revenue generating machine for your restaurant. All this tied directly to your Digital Dining POS System.

What will you get with digital menu boards?

You’ll get an eye-catching digital display for your restaurant, that immediately grabs the attention of your guests and is flexible and easy to use on the back-end. Want to promote a new menu item, but have the option to switch your messaging on the fly. Make the change in minutes. Want to be able to schedule special pricing based on time of day? Set a schedule so your digital signs will show custom messaging based on time of day and audience, saving you the trouble of manually making the updates. Want to control the digital menus at multiple restaurant locations? With our web-based management interface, you can control menus at multiple restaurant locations from one centralized location with the click of a button

Gift Cards

Digital Dining offers a gift card module which will allow you to automate your gift certificates and gift cards through the Digital Dining package. This module is easy to use, has its own report generator to track gift certificate sales, allows for simple to complex gift certificate definitions & ensures that your gift certificates are being sold and redeemed securely.

Benefits using the Gift Card module:

  • All gift certificates are verified within the system automatically
  • Can be setup so that gift cards can be used at multiple stores/locations
  • Analysis of gift card sales and redemptions is user definable based on your needs
  • Promotional bonuses can be added or subtracted from gift cards instantly to increase gift card profitability

The Gift Card module allows you to:

  • Define up to 999 different gift card
  • Give each gift certificate is own unique id number so that selling and redeeming is safe and secure
  • The ability to use gift cards through a card swipe
  • Add sales bonuses set up for specific conditions and filters to boost gift certificate sales
  • Add value bonuses to gift cards to allow for special promotions in order to increase gift card sales
  • Setup security on the gift cards themselves so that you can control who is allowed to sell and redeem gift cards
  • Define up to 99 different gift card reports to help you track gift card sales and determine which promotions are working best and which ones aren’t
  • Ability to apply numerous filtering methods on your reports that allow you to get the information you want quickly and concisely
  • Use the multi-store gift card module which allows your gift cards to be used in multiple locations.

Go Mobile App

DIGITAL DINING’s Go Mobile App for iPhone®, iPod touch®, iPad® and the iPad mini will increase a restaurant’s performance, streamline its efficiencies, and thus increase profits. The Go Mobile App enables servers to take and fire orders in high volume venues without ever leaving the dining area or running to and from a stationary terminal. The Go Mobile App is fully integrated with DIGITAL DINING’s standard suite, so you can add it to existing networks quickly and easily. The interface is consistent with the standard POS, so servers can start using it with almost no extra training. The Go Mobile App also allows credit card transactions to be completed on the iPad, iTouch and iPhone using the same card reader used in Apple Stores®. This optional device has an extended battery and built-in protective frame, so they are ideal as a restaurant POS.

Complete POS Functionality

The Go Mobile App puts all of the features of the standard terminal in the palm of your hand. The Go Mobile App interface mimics the standard POS, enabling servers to access all of the robust features of the traditional standard POS with almost no extra training. Digital Dining gives you the freedom of a Handheld POS without sacrificing functionality.

A Single Database

The Go Mobile App accesses the same database as your standard POS registers and updates transaction data in real time. Thanks to its integrated data architecture, the Go Mobile App provides a robust and dynamic interface without a cumbersome third-party interface program, and you can ramp it up without recreating a whole new set of setup files.

Improved Customer Service

The Go Mobile App can improve customer service by enabling your servers to stay on the floor where they’re needed. The Go Mobile App allows servers to take and fire orders without ever walking to the kitchen … or even a standard workstation. In high traffic or arena environments, the Go Mobile App allows servers to focus on serving customers, rather than running back and forth.

Suggestive Selling

The Go Mobile App puts the Item Out and Suggestive Selling features of the standard POS where they matter most: at the customer’s table. When a customer orders an item that is out of stock, the Go Mobile App alerts the server, who can respond immediately and suggest an alternative item. It can also access recipes or photographs of menu items, enabling servers to answer customer questions with minimal guesswork.

Integrated Credit Card Features

The restaurant pos Go Mobile App provides customers with quicker service and better security from credit card “identity theft.” The Go Mobile App supports portable credit card swipe devices, enabling servers to swipe a customer’s credit card and complete a transaction without ever removing the card from the customer’s sight. The Go Mobile App also supports portable belt printers, allowing servers to print credit card slips right at the table.

Features and Benefits

  • Send & Stay—The Send & Stay feature allows servers to fire orders to prep printers without closing a check, so bar and kitchen staff can start preparing drinks and appetizers before a table even finishes ordering the first round.
  • Suggestive Selling—Using the Suggestive Selling feature, you can set a POS to prompt servers to suggest items to customers in certain situations. Thanks to the Go Mobile App, you can now use this potent counter-service feature in table-service venues.
  • Inventory Stock Take—Digital Dining’s Inventory program also includes handheld stock take capability. Since the DD Go Mobile App does not require proprietary or dedicated hardware, you can use the same handheld devices to perform inventory stock take during non-business hours.
  • Integrated Frequent Dining—The Go Mobile App includes all of the Frequent Dining features, so servers can provide account updates to frequent diners right at their table.
  • Menu Item Information—Servers can use the Go Mobile POS to access menu item information, including photographs and recipes, enabling servers to answer customer questions more quickly and accurately.

Handheld POS

DIGITAL DINING’s handheld solution will increase a restaurant’s overall performance, streamline its efficiencies, and thus increase profits. The wireless Handheld POS enables servers to take and fire orders in high volume venues without ever leaving the dining area or running to and from a stationary terminal. The Handheld POS is fully integrated with DIGITAL DINING’s standard suite, so you can add it to existing networks quickly and easily. The interface is consistent with the standard POS, so servers can start using it with almost no extra training.The Handheld POS also strengthens existing features, such as “item out alternatives,” by enabling servers to provide immediate feedback to customers. The Handheld POS also supports mobile credit card swipe devices, so servers can complete credit card transactions without ever removing the card from the customer’s sight.

Complete POS Functionality

The Handheld POS puts all of the features of the standard terminal in the palm of your hand. The interface mimics the standard POS, enabling servers to access all of the robust features of the traditional standard POS with almost no extra training. Digital Dining gives you the freedom of a Handheld restaurant POS without sacrificing functionality. We even offer Digital Dining software as an iPad POS.

A Single Database

The Handheld POS system accesses the same database as your standard POS registers and updates transaction data in real time. Thanks to its integrated data architecture, it provides a robust and dynamic interface without a cumbersome third-party interface program, and you can ramp it up without recreating a whole new set of setup files.

Improved Customer Service

Our Handheld Restaurant POS can improve customer service by enabling your servers to stay on the floor where they’re needed. It allows servers to take and fire orders without ever walking to the kitchen … or even a standard workstation. In high traffic or arena environments, they allow servers to focus on serving customers, rather than running back and forth.

Suggestive Selling

The Handheld POS puts the Item Out and Suggestive Selling features of the standard POS where they matter most: at the customer’s table. When a customer orders an item that is out of stock, the Handheld POS alerts the server, who can respond immediately and suggest an alternative item. It can also access recipes or photographs of menu items, enabling servers to answer customer questions with minimal guesswork.

Integrated Credit Card Features

The Handheld POS provides customers with quicker service and better security from credit card “identity theft.” It supports portable credit card swipe devices, enabling servers to swipe a customer’s credit card and complete a transaction without ever removing the card from the customer’s sight. The it also supports portable belt printers, allowing servers to print credit card slips right at the table.

Features and Benefits

  • Send & Stay—The Send & Stay feature allows servers to fire orders to prep printers without closing a check, so bar and kitchen staff can start preparing drinks and appetizers before a table even finishes ordering the first round.
  • Suggestive Selling—Using the Suggestive Selling feature, you can set a POS to prompt servers to suggest items to customers in certain situations. Thanks to the Handheld POS, you can now use this potent counter-service feature in table-service venues.
  • Inventory Stock Take—Digital Dining’s Inventory program also includes handheld stock take capability. Since the Handheld POS does not require proprietary or dedicated hardware, you can use the same handheld devices to perform inventory stock take during non-business hours.
  • Integrated Frequent Dining—The Handheld POS includes all of the Frequent Dining features, so servers can provide account updates to frequent diners right at their table.
  • Menu Item Information—Servers can use the Handheld POS to access menu item information, including photographs and recipes, enabling servers to answer customer questions more quickly and accurately.

Inventory

Tracking inventory is too hard and takes too much time… not anymore! With DIGITAL DINING, menu items and their recipes are automatically reduced each time your server pays a guest check. Stock taking is simplified with printed forms that help you identify variances immediately and take corrective measures promptly. Ordering and receiving stock is even easier …Suggested reorders are saved for incoming invoices, immediately updating stock and calculating new costs. DIGITAL DINING provides the critical information you need to reduce waste, lower food costs, and increase profits effortlessly.

Back Office Recipes

Create and maintain portion control recipes in the Menu Item Maintenance window. Recipes calculate food costs based on the latest inventory costing information. Recipes also allow DIGITAL DINING to calculate expected usage based on your sales and compares this with your actual usage, highlighting any variances.

Batch and Sub Recipes

Many restaurants produce substantial amounts of sauces and other mixes that are then used in other recipes. Batch recipes accurately account for all of the ingredients that comprise a batch. Sub recipes help you maintain menu items by, for example, replacing three or four items in mixed vegetables with a single sub recipe.

Scalability

DIGITAL DINING’s versatile Inventory features allow you to maintain an operation of any size, whether it is a small tavern or multiple dining rooms in a large hotel. If you need to track multiple profit centers, kitchens, or bars, DIGITAL DINING’s Inventory features have the tools to meet your restaurant’s needs.

Key Items

The old “80/20 Rule” applies to most restaurants’ inventories. That is, 20 percent of the items in your inventory represent 80 percent of the cost. Use the Key Items feature to “tag” and track the 20 percent of your inventory items that account for 80 percent of the cost of your sales.

Handheld Stock Takes

Use the same handheld PC that you use at the POS to take inventory. Let the handheld do the calculations for each of your item entry purchase counts, storage and usage units, or any combination. The handheld PC eliminates double-entries and greatly reduces data entry errors faster than ever before.

Features and Benefits

  • Multiple Locations per Item—You can store inventory items in several different restaurant locations, which allows you to track which locations use which items and in what quantities. For each location, the items can have a different par and reorder levels.
  • Multiple Vendors per Item—You can associate inventory items with several different vendors.
  • Multiple Pack Sizes—You can create any pack size (for example, case, bottle, or ounce) for items. Therefore, you can purchase items from different vendors even if the vendors do not sell them in the same pack size.
  • Menu Item Recipes—Menu item recipes (created in the Back Office program) tie sales at the POS to the Inventory program. When a staff member orders a menu item, the POS tracks the sale. During end-of-day processing, the Back Office program automatically deducts the appropriate amount of inventory.

Labor Scheduling

We’ve taken the labor out of Labor Scheduling. What used to take hours required constant revisions and didn’t always accommodate staff availability has been simplified with DIGITAL DINING. Schedules are enforced as your staff clock in, requiring manager approval for early or late clock ins. Our Fingerprint ID ensures no “buddy” clock ins, dramatically reducing labor costs.DIGITAL DINING matches your staff’s skills and availability to your projected needs … producing the optimum schedule. Definable report generators allow you to create unlimited schedules, add “promised shifts,” and instantly compare actual to expected costs. Lowering labor costs and increasing your bottom line … is truly a labor you’ll love!

Back Office Integration

No double entries with Digital Dining, where staff ratings, departments, and other valuable information is shared seamlessly between Digital Dining’s core Back Office programs and the Labor Scheduling program.

Detailed Reporting

Digital Dining wrote the book on POS reporting, and Labor Scheduling is no exception. Definable report generators allow you to create a virtually unlimited variety of schedule postings, expected labor cost (including overtime analysis) reports, and actual vs. expected labor cost reports that highlight variances.

POS Integration

We’ve integrated the Labor Scheduling program with the POS, allowing you to enforce schedules at the Clock In screen. You can require a manager’s approval for early and late clock-ins and clock-outs. Combining dynamic security controls with Digital Dining’s innovative fingerprint identification technology, you can realize dramatic labor cost savings.

Schedule Budgets

Ensure that your restaurant enjoys the best possible coverage with our labor budget capabilities. Using definable staff ratings, prioritized days of the week, and staff availability records, you can create labor budgets to accurately predict your upcoming labor needs. Furthermore, you can use labor budgets as a framework to produce actual schedules and to ensure that those schedules have the correctly qualified staff covering all the required labor posts in your operation.

Features and Benefits

  • Schedule Enforcement—When staff clock in or out, the POS forces them (within definable limits) to work within the scheduled shift.
  • Manager Overrides—Managers can easily override an enforced schedule to clock in unscheduled staff and quickly resolve labor scheduling problems on the floor.
  • Copy Budgets—After you create an initial labor budget, you can use that budget as a template to quickly create alternate budgets for holidays and special dates.
  • Copy Schedules—If your schedules usually change only slightly from one week to the next, you can easily copy an existing schedule, quickly revise it, and then use it as a future schedule.

Loyalty Programs

Attract new customers and keep them coming back with Digital Dining’s Frequent Diner program. Digital Dining gives you the tools to create and maintain customer loyalty through reward plans while increasing sales in your restaurant. The customer database stores vital customer information that helps you get to know your patrons and their preferences and then create promotions that cater to those interests. You can select customer information by specific interests and print mailing labels for those customers only.Rich with features and configurable for any type of restaurant, Frequent Diner is the most robust integrated customer loyalty program in the industry. We include Frequent Diner in the Digital Dining Professional suite. For restaurants with multiple sites, we offer Multistore Frequent Diner, which enables customers to use a single reward card to earn and redeem reward points in any location.

Robust Customer Database

Create and maintain a customer database of up to one million records. Restaurant staff can create new customer records in either the Back Office or at the POS. You can also set up a stand-alone Frequent Diner kiosk that allows customers to enter their own information and enroll themselves (new in 7.4.01).

Customizable Reward Plans

Create up to 99 unique frequent diner plans that reward customers based on the dollar value of menu items purchased, the quantity of items purchased, the number of their visits, or by the specific items purchased. Frequent dining customers can automatically progress from one plan to another as they reach each reward level.

Personalized Reward Coupons

You can create customized frequent diner reward coupons, customer status reports, guest checks, and prep tickets that automatically recognize a customer and personalizes the dining experience.

Customizable Reward Options

Digital Dining provides a wide array of customer reward options. The restaurant can reward customers with coupons generated automatically at the POS, coupons printed in the back office and mailed to customers, or store credit that is redeemable for future purchases.

Reward Tracking

Track customer purchases toward specified goals such as a specific dollar amount spent or number of a type of item purchased. Digital Dining’s customizable reports allow restaurants to track frequent dining customer purchases toward specified goals, such as a specific dollar amount or a specific quantity of a certain type of menu item.

Features and Benefits

  • Special Features per Customer—Create and customize special features for specific customers or all customers in a specific plan. You can link customers or plans with features that will automatically trigger the POS to offer instant discounts, change the price level charged, or even change the menu.
  • Special Occasions and Interests—Record and track customers’ special occasions (such as birthdays and anniversaries) and special interests (such as charity organizations and local sports teams) for personalized targeted promotion.
  • Customer Mailing Labels—Generate mailing labels from the customer database and send coupons and promotional material to customers enrolled in specific frequent dining plans.
  • Customer Complaints—Track complaints by frequent dining customers and issue customized and personalized coupons based on specific complaint reasons.
  • Customizable Reports—Analyze the popularity and cost of each frequent dining plan with a wide selection of customizable reports.

Menu Maintenance

Flexibility and control are the key ingredients of the Menu area of the Digital Dining program. Not only will your point-of-sale screens be designed for maximum ordering efficiency, but Digital Dining will maintain accurate records of all menu transactions, making analysis quick and easy.

The Menu area of the Digital Dining program allows you to:

  • Maintain over ninety nine thousand menu items
  • Use unlimited chains of modifiers
  • Maintain five price levels for a single menu item (for example, different prices for Happy Hour and Sunday Brunch)
  • Assign an easily identified icon to a menu item that will be displayed on a button at the point of sale
  • Maintain preparation instructions for use at the point of sale
  • Record plate costs and cost percentages for each price level
  • Apply up to four different tax rates
  • Record historical information on “memo” tabs for each menu item
  • Determine which menu items and modifiers are sent to the various preparation printers
  • Easily design ordering windows
  • Interface to our inventory area of the Digital Dining program for complete cost control
  • Maintain menu item recipes with an unlimited number of ingredient items
  • Analyze menu item sales, costs and profits with user-definable reports
  • Make changes to large numbers of menu items quickly
  • Review critical sales information for individual menu items
  • Print menu item lists, price lists and modifier lists
  • Produce in-depth menu item reports by sales type and prep type
  • Report exceptions for high or low volume, high or low cost, or any combination
  • Export all menu item reports to other applications (such as word processors or spreadsheets)

Nightclub & Bar

Speed at the point-of-sale is critical to any bar’s success … and when it comes to speed, we exceed the limit. Digital Dining’s bar screen displays 48 “top sellers,” the items which typically account for over 80% of sales. ”Fast-Cash” sales couldn’t be quicker: Tap the drink items, the Cash button, and you’re done.Opening new tabs is just as simple: Tap the drink items, then the New Tab button, and the POS automatically creates a tab number. You can manually enter a customer’s name with a new tab. Using our pre-authorization feature, you can create a new tab by simply swiping a credit card. Later, when searching for a customer’s tab, you can sort open tabs with customer names by alphabetical order!

Double Any Drink

With only one touch, the bartender can change a drink to a double. The POS automatically adjusts the item’s pricing and calculates the inventory reduction according to the drink’s size.

Casino Font

You can set the bartender’s POS to use a large sales total display, which can assist customer, secret shopper and management auditing.

Happy Hour Pricing

The POS can automatically change menu item prices based on the time or day for happy hour, entertainment, or other promotions. The POS can make up to 9 price changes per day.

Drink Recipes

The POS can display and print drink recipes, which can help inexperienced bartenders prepare uncommonly ordered drinks. This also makes a great PR tool for customers who request recipes for popular drinks or house specialties.

Quick Tab Transfer

Incoming bartender’s can pick up all open tabs from an outgoing bartender with a single touch. A bartender can also transfer one or more bar tabs to a server.

Blind Drops

You can ensure staff integrity by forcing bartenders to account for the cash in their drawers by performing “blind drops” without a target total. These drops are included in POS reports, which managers can later use to reconcile their bartender’s cash drawers.

Security Camera Interface

Our integrated security camera interface allows you to monitor and record what drinks are poured and what price is entered for each transaction.

Features and Benefits

  • Round Reorder—Use the Reorder button on the POS screen to reorder whole rounds of drinks to specific seat positions in the bar. With a single tap, the Reorder button allows you to order the correct drinks (with their modifiers) as often as necessary.
  • CISP Compliant—Digital Dining fully complies with CISP standards to better safeguard customers’ credit card data and protect owners against fraud and cardholder litigation.
  • Handheld POS with Card Swipes and Belt Printers—Digital Dining fully complies with CISP standards to better safeguard customers’ credit card data and protect owners against fraud and cardholder litigation.
  • Hide/Verify Card—After verifying a card, the POS hides the card from the Open Tab screen to minimize screen clutter. At the end of the night, bartenders can easily adjust the tabs for tips and then close them.
  • Frequent Dining—With Frequent Dining, you can track repeat customers by sales, interest, groups and hobbies. Servers can identify valuable customers as soon as they walk in. You can also create charities or sports clubs that earn a percentage of customer sales.

Point of Sale Reporting

This powerful tool will immediately become invaluable to managers and owners alike. With Digital Dining’s “slice it any way you like” report generator, you can define customized reports based on the historical files to meet your specific needs. These reports provide up-to-the-minute data, and can be defined and saved or used on a one-time basis. The report generator uses all the information from the point of sale to produce detailed reports about every type of transaction.

The Register Reports include procedures to:

  • Generate customized receipt reports by receipt type, register, profit center, or day of the week
  • Generate customized sales reports by sales type, preparation type, preparation group, profit center, or day of the week
  • Generate detailed discount and charge reports
  • Generate customized void reports by void type, by staff member or by time range
  • Generate detailed labor reports, including labor costs for each staff department, for each staff department group, or as a grand total
  • Generate customized security reports showing password usage
  • Generate detailed sales tax reports
  • Process the registers and produce detailed daily reports about every aspect of the point of sale
  • Maintain history files for a virtually unlimited period of time

Reservations

With DIGITAL DINING’s Reservations module, your hosts no longer need to “look for the book” or scribble notes on pieces of paper. DIGITAL DINING Reservations helps you take reservations faster while eliminating guesswork and reducing mistakes. Pending reservations instantly appear on the host register’s wait list.Thanks to its complete integration with the POS program, hosts can control tables and availability times without the hassle of double entries or transferred information. Special requests are no problem. Hosts can instantly check the availability of special requests, like ”a table for four near the fireplace.” And our extensive customizable reports allow managers to plan ahead to meet the needs of their customers.

Helpful Alternative Suggestions

If a customer makes a request that is unavailable, the POS will notify you when you enter the reservation and automatically suggest other options. This allows you to inform customers and immediately offer alternatives that may suit them.

Special Events

Digital Dining allows you to define special events in the back office. When hosts create a reservation for an event, they simply select the pre-defined event from a list and the POS will automatically apply the event’s data to the new reservation. You can also include special instructions with each new event, which the POS automatically adds to each reservation.

Reservation Reporting

Digital Dining’s extensive definable reports allow you to filter and sort reservation information any way you need it. You can design reports that help you prepare for large parties, special requests, or special events. You can also use reports to analyze cancellations, “no shows,” and table information.

Handles Special Requests

You can define special requests, such as “smoking preference,” “special location,” or table types.” When hosts receive a special request, they can search for applicable tables by simply selecting the predefined request from a list. Also, you can attach miscellaneous notes to a reservation to remind the host of any extra information when the guests arrive.

Completely Integrated

The Reservation module works hand in hand with the Table Management module, the Host Register, and the Wait List. This allows the POS program to access a customer’s information from other sources (such as frequent diner records or house accounts) and apply it to a reservation. When a customer is seated, the POS automatically applies the customer’s information to the new check. The customer’s information (name, frequent diner number, or special request) follows the entire transaction, from the reservation to the table to the final payment.

Features and Benefits

  • Large Party Setting—Managers can identify large parties to ensure they receive extra attention (with special tables, menus, and specific requests).
  • Search and Edit Existing Reservations—You can search for existing reservations by name, date, time, confirmation number, or special event. When you edit a reservation, the POS verifies the available seats again to ensure the revisions can be honored.
  • Confirmation Number—Unique confirmation numbers are issued for each reservation, enabling customers and hosts to identify reservations quickly.
  • Frequent Diner Search Capability—When entering a reservation for a frequent diner, you can save time by using the standard frequent diner search features to find the customer’s name and contact information and add it to the new reservation.
  • Customizable Table Characteristics—You can associate tables with customized properties, such as “smoking preference,” “specific location,” or “type of table.” You can create any characteristic you need and apply it to any table in the restaurant. At the POS, the host can quickly search for tables that have one or more of these characteristics

Retail Sales

Does your restaurant have a retail wine, bakery, or gift store? In addition to Digital Dining’s extensive food service features, we also have features that support the retail component of your operations, all in a single system. With support for up to 999,999 items, including bar-coded items, we can meet the most demanding retail situations. A single system means simplified maintenance and daily operations. From end-of-day cash reconciliation, credit card batches and sales reporting, do it once in a single system. Mix and match with bar codes and touch screens, multiple profit centers and food, beverage, and retail items on one check with separate subtotals or separate checks. Complete your system with integrated credit card service, security camera interface, and handhelds with bar code readers.

Single Database for All Items

With Digital Dining, you can create records for up to 999,999 items, including menu items for the dining areas and gift items for the retail areas, within a single database. This centralized database provides simpler and easier maintenance of items from all areas of the restaurant.

Multiple Separate Profit Centers

Digital Dining allows you to define as many separate retail profit centers as your restaurant requires, which can provide you with more specialized system management and detailed reporting capabilities.

Flatbed Scanners

Digital Dining can support counter-integrated flatbed scanners for scanning grocery items to speed up operations in your retail area. Some flatbed scanners can emit a warning tone to alert cashiers that they have an “out of stock” or “not on file” item that requires manual entry.

Food & Retail Items on One Check

Digital Dining can print food, beverage, and retail items on a single check, allowing customers to quickly purchase gifts and souvenirs at a cashier/retail counter register after dining.

Integrated Credit Card

Servers and cashiers can accept credit cards for partial payments, split a check between multiple customers, and authorize a sale by simply swiping the card after placing the order.

Features and Benefits

  • Barcode Format—Managers can identify large parties to ensure they receive extra attention (with special tables, menus, and specific requests).
  • Transfer Checks—You can search for existing reservations by name, date, time, confirmation number, or special event. When you edit a reservation, the POS verifies the available seats again to ensure the revisions can be honored.
  • Security Camera Interface—Unique confirmation numbers are issued for each reservation, enabling customers and hosts to identify reservations quickly.
  • Handheld POS with Bar Code Scanners—When entering a reservation for a frequent diner, you can save time by using the standard frequent diner search features to find the customer’s name and contact information and add it to the new reservation.

Staff Maintenance

Essential staff information is maintained and updated in Digital Dining’s Staff area. The program’s features can be used to analyze productivity, provide time and attendance information for payroll, and have each staff member’s pertinent information at your fingertips.

Staff Member Maintenance allows you to:

  • Make staff member records active or inactive
  • Rate staff members according to their ability and performance
  • Record and maintain availability for individual staff members
  • Assign staff members to up to eight different staff departments
  • Record historical information on “memo” tabs for each staff member
  • Provide complete sales and tip history for each staff member
  • Review declared tips, charge tips and sales for individual staff members
  • Send e-mail messages to individual staff members or to selected groups of staff members
  • Edit and report time and attendance transactions
  • Export payroll data to external payroll programs or payroll services
  • Print lists of staff members
  • Print sales analysis reports
  • Monitor who is clocked in at any time
  • Report gross labor costs
  • Maintain staff departments and groups
  • Maintain up to ninety-nine different security positions, with different levels of system access

Table Management

Manage customer service at a glance with DIGITAL DINING’s Table Management module. DIGITAL DINING’s graphical table display allows you to view the status of every table in your restaurant, providing you the information you need to heighten customer service while turning tables faster.The wait list management feature further improves your operation by supplying accurate wait times and allowing hosts to easily find preferred tables. Table management alarms also help servers and floor managers respond to guests who wait too long for service during their dining experience.

Three Operation Modes

Digital Dining provides different Table Management options to table servers based on the register’s type. You can select a register type with one of three modes (Server, Host, or Bus), and the POS will provide options that suit that specific mode. For instance, a busser’s register won’t include options that are only needed by hosts, and so on.

Table Alarms

The Table Alarm feature is customizable to help reduce slow and poor table service at your restaurant. You can create custom alarms to remind staff to perform certain actions based on certain conditions, such as if a table server fails to attend to a table within a certain period of time or if they need to clear a table.

Alarms Reports

Alarms Reports allow restaurant managers to review information about their servers’ table alarms to spot and address possible service bottlenecks. You can use the reports to monitor the frequency of table alarms at the POS, including which alarms occur most frequently.

Room Layout Designer

The Room Layout designer allows you to assign specific properties to tables, table types, and rooms. When customers ask for a non-smoking, six-top table with a view of the water, the POS helps your host find an appropriate table and accommodate them quickly.

Wait List Management

Locate tables that meet your customers’ preferences using the Wait List management feature. Hosts can add customers to a wait list and Digital Dining will calculate accurate wait times and notify them when their tables become available.

Features and Benefits

  • Host Mode—The Host Mode feature allows hosts to find tables, seat customers, and enter drink orders fast and efficiently.
  • Definable Table Alarms—You can customize table alarms to meet the operating style of your restaurant. Servers and managers can monitor specific tables that need attention using the POS.
  • Table Properties—Digital Dining allows you to assign each table in the restaurant one or more properties, such as smoking or non-smoking, upstairs or downstairs, table or booth, practically anything a customer might request.
  • Staff Rotation—Managers can use the POS to assign servers to new tables based on each server’s capability and current workload. The POS automatically distributes tables to servers evenly, providing a fair workload for every server.
  • Estimated Wait Time—The Estimated Wait Time feature calculates real time information from all of the tables in the restaurant, enabling hosts to provide their customers with more accurate wait time estimates

Table Service

Taking care of business with DIGITAL DINING’s Table Service POS will have you operating at peak efficiency, turning tables faster and encouraging your customers to come back again and again. Security is at your fingertips with Fingerprint ID. Accommodate customer needs quickly with features like one-touch split check and split item, and keep them coming back for more with Frequent Diner rewards and smart coupons. And that’s just the start. We will custom design the Table Service POS with your operation in mind!Add the Handheld POS and you have an unbeatable combination! Have all the functionality of a desktop terminal in the palm of your hand. DIGITAL DINING’s Handheld POS allows servers to handle more guests efficiently, reducing labor cost and increasing speed of service and profits!

Highly Customizable POS

Customize all POS printing for checks, prep tickets, clock in and clock out slips, and server reports. Select the features you need for particular types of POS stations based on staff departments, times of day, and days of the week.

Integrated Credit Card

Servers and bartenders can accept credit cards for partial payments, split a check between multiple customers, and authorize a sale by simply swiping the card after placing the order.

Transfer Checks

Transfer a single check, multiple checks, or all of the open checks from one staff member to another. Table staff can even transfer menu items between guest checks. All transactions are done securely with an audit trail.

Hold and Fire

Hold selected menu items, such as entrees, so they do not print in the kitchen immediately. Table servers can send held items to the kitchen by setting a time of day or a day of the week on a timer for future orders.

Features and Benefits

  • Round Reorder—The Reorder button allows you to reorder a round of drinks for every customer on a check without having to reorder each drink manually.
  • Split Items—Servers can split menu items between two or more customers by using the Reorder feature. The POS creates separate checks and calculates their totals before or after an order is sent to the kitchen.
  • Graphical Split Check—The graphical split check feature allows table servers to separate checks by person manually. The POS then calculates the total for each order and prints separate receipts.
  • Item Out List—Use the Item Out Alternative feature to stay updated on out-of-stock menu items. If a customer orders an item that is out-of-stock, the POS can suggest an appropriate alternate item.
  • Finger Print ID—The Fingerprint ID allows staff to clock in, clock out, and perform selected functions based on their security levels.

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