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Service Management increases profitability and customer satisfaction with comprehensive dispatching/scheduling, work order tracking, pricing and billing, contract maintenance, and financial reporting. This solution addresses the key elements of the service industry: responsiveness to customers, efficient scheduling of resources, realistic pricing, prompt and accurate billings, and informed management insight into critical financial indicators.
Integration with MaxService—a wireless dispatch and tracking system—can help reduce labor hours and paperwork. In addition, MaxService can enhance customer confidence and enable expansion of the field technical force.
Service Management is comprised of several components that streamline business processes for the service industry:
Service Management features a single-screen Dispatch Board. Instantly access customer information, technician locations/schedules, and parts availability for quick and accurate responses to customer calls. Multiple views within the Dispatch Board allow outstanding calls to be organized, formatted and displayed by location, type, priority, assigned technicians, day and time, and more. “Drag and drop” incoming calls onto the calendar to schedule arrival times and assign technicians for dispatch.
MaxService: This fully integrated, wireless solution allows technicians to receive work orders on the road, indicate work completed, provide timecard information, and review equipment information and history. From the field, technicians send completed information back to the home office.
Contract Management meets the specific requirements of the service industry, including multiple and single-site contract coverage, blanket and individual contracts, and variable inclusion/exclusion options. This component also handles “billing on completion,” deferred revenue from prepaid contracts, automatic renewals, and profitability reporting.
"Service Management" is part of the Maxwell Systems Management Suite line of products, developed by Maxwell Systems.