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maestro* Service Contractors

A software system designed by Maestro Technologies.
Questions about maestro* Service Contractors? Call (800) 827-1151 and talk to a software expert now.

Maestro* is an all-inclusive tool integrating contact management, contracts, service calls, work orders and dispatch. Maestro*Service Contractors is specifically designed to meet the project management, estimating and accounting needs of service contractors and maintenance providers.

Service Contracts:

  • Maintain customer site equipment profiles
  • Create and follow preventative maintenance schedules
  • Flexible service and material mark-up rates per contract and location
  • Automatically generate scheduled maintenance work orders
  • Customizable contract forms
  • Easily attach electronic documents to customers, suppliers, contracts, service calls and others
  • Automatically log emails and fax transmittals

Call Dispatch:

  • Drag and drop assignments of call to technician
  • Color coded technicians’ availability display
  • Drill down on service call and contract details
  • Create demand calls on-the-fly from dispatch screen
  • Email and fax calls to technicians

Return From Call:

  • Easily manage ‘return-from-call’ adjustments
  • Update inventory usage
  • Capture labour and equipment time for billing/costing
  • Optionally transfer time directly to maestro* payroll

Billing Options:

  • Flexible cost plus, fixed rate or per-call rate billing
  • Customizable invoice forms

Inventory:

  • Manage multiple inventory sites including mobile inventories in service vehicles
  • Automatically relieve inventory
  • Manage inventory order conditions such as min/max, economic order quantities and unit conversions
  • Order for inventory or direct ship to site

General Accounting:

  • Holdbacks and payments approval
  • Design comprehensive financial reporting
  • Real-time drill-downs on financial reports
  • Fully integrated general accounting

Payroll:

  • Automatically import time from maestro* job costing
  • Multiple unions, ROE’s, T4’s and T4a’s
  • Supports both Canadian or US payroll

Mobile Solution:

  • Fully synchronized mobile solutions

In addition, the following technology and general features are applicable to all business types mentioned.

  • Fully bi-lingual (English/French)
  • XML Transaction Engine
  • XML Web Server
  • MS Outlook Integration
  • MS Excel Integration
  • MS Word Integration
  • MS Office Integration
  • Pivotal Data Inquiries
  • Unlimited Drill Down or Data Navigation
  • Unlimited User Defined Fields
  • Excel Import/Export
  • List Generator
  • Integrated Email/Fax with Transmittal History
  • Integrated Electronic Document Management
  • Extensive User Security

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