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To stay competitive, virtually every company needs to process customer returns. As today’s customers demand a more specialized level of service, tracking and resolving these returns can be an increasing challenge.
With the SIMMS Return Merchandise Authorization feature, returns and replacements can be handled with ease. You can handle every return with one flexible solution.
Does your customer want credit, a replacement, a substitution or a repair? The SIMMS RMA feature makes it easy to handle all of this—and when a customer has an urgent replacement need, RMA even lets you easily create a cross-shipment entry. This gives you an accurate record of items shipped before returns are received, and one more opportunity to build complete customer satisfaction. This module creates a new level of integration for maximum efficiency.
With the SIMMS RMA feature, you can easily print receiving documents to alert warehouse personnel of pending returns. After the goods are received and inspected, they can be returned to inventory, identified as items for repair, or scrapped. Then, SIMMS automatically generates all the appropriate transactions, including replacement orders, purchase orders, and vendor returns. This complete, end-to-end solution saves many hours of data entry and eliminates the need to search through file drawers for supporting historical documents.
The RMA inquiry feature makes it easy to determine the status of a return whether or not it has been received. And the Return Reason Report shows you which items have been returned, who is returning them, and the reason why so that you can quickly identify possible problems.
SIMMS offers a competitive edge for distributors and manufacturers, these features create a completely integrated return management solution that saves time, boosts customer satisfaction, and gives you a real competitive advantage.
"Service & Returns Module (RMA/RTV)" is part of the SIMMS Software line of products, developed by Kornyk Computer Solutions.
SIMMS Software is a horizontal product. It offers functionality designed for usage across a wide variety of industries and business types.