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IQ CRM tracks all your customers’ interactions in a single system. It includes more than just contact management functions. It also manages customer support/help desk calls including an answer book for easy answers to commonly asked questions. Where the value really comes is with the native integration of all modules within EnterpriseIQ. IQ CRM accesses the ERP database, giving you everything from the original sales contacts and background information through the entire sales, production and shipping cycles. It allows you to capture, manage and track every interaction with a customer, from initiation to resolution. IQ CRM provides an integrated view of a company’s customers, to everyone in the organization. Among the benefits are: