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Is Infor Service Management - Plus right for your business?

Infor Service Management - Plus is a great fit for many businesses. Find out if it's the right choice for you! Are you looking for a Infor Service Management - Plus demo, technical support, product or pricing information or to simply to compare Infor Service Management - Plus with competitive options? Quickly get answers and the information you need.

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Contact Center & Incident Tracking

part of the Infor Service Management - Plus product line, by Infor

Infor Service Management - Plus contains complete Contact Center functionality allowing customer service representatives to track and manage customer inquiries, offer front-line support and obtain information about a problem or issue. Information available through the Contact Center at the Incident level includes…

Solution Knowledgebase

  • Call Escalation
  • Event Tracking
  • Mean Time to Repair
  • Service Contract Entitlements
  • Warranty/Contract Information
  • Customer Profiles & Contact Information

Other Applications

The following applications are designed to work hand-in-hand with Contact Center & Incident Tracking:

"Contact Center & Incident Tracking" is part of the Infor Service Management - Plus line of products, developed by Infor.

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  • System Requirements

    Desktop

    • Microsoft Windows
    • Web-based

    Server

    • Microsoft Windows Server
    • Hosted as a service

    Database

    • Microsoft SQL Server
  • Industries

    Infor Service Management - Plus is made for businesses in the following industries:

    • Commercial & Service
    • Consulting (Business, Management)
    • Heating, A/C and Ventilation
    • Professional Services
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