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Infor Service Management - Plus workflow automation works throughout the system helping you ensure customer satisfaction and improve effi ciencies by reinforcing documented best practices— ensuring that you follow the right process at the right time.

  • Flexible, user defi ned process flows
  • Automation and control of repetitive processes
  • Management by exception supported
  • Automated escalation triggers to ensure service level compliance
  • Automated technician dispatch notification & replies
  • Customer e-mail notifications

Other Applications

The following applications are designed to work hand-in-hand with Workflow Automation:

  • Accounting
  • Analytics
  • Asset Management
  • Contact Center
  • Distribution
  • Inventory
  • Mobile
  • Resource Scheduling
  • Sales/CRM
  • Scheduling/Dispatch
  • Service Contracts
  • Service History
  • Warranty Tracking
  • Web Portal
  • Work Orders
  • Workbenches
  • Purchasing

"Workflow Automation" is part of the Infor Service Management line of products, developed by Infor.