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Infor Service Management

A multi‑module management system designed by Infor.
Questions about Infor Service Management? Call (800) 827-1151 and talk to a software expert now.

Infor Service Management

  • One end-to-end solution manages the entire company.
  • Advanced functionality supports efficiency.
  • Familiar Microsoft tools and navigation.
  • Embedded best practices and workflows.
  • At-a-glance analytics and KPIs.
  • Flexible and scalable to meet changing needs.
  • Standard integration to Salesforce.com.

Create a competitive edge

Highly demanding customers, shrinking product margins, and escalating expenses are among the many challenges facing service organizations today. Providing fast, responsive service isn’t easy, especially when the industry is technical, components are complex, and the task is critical-such as keeping power on, medical equipment working, pumps and forklifts running, and buildings safe and secure. Timing is everything.

That’s why efficiency is so critical for a service organization. It’s key to responsive service-and controlling costs. Attentive service can be expensive to provide, if you don’t have streamlined processes in place. Customers, personnel, partners, subsidiaries, and franchisees all require up-to-the-minute access to information. Details drive critical decisions. Only a fully integrated end-to-end solution can provide the company-wide access to data you need. Only advanced service-focused functionality will let you make the most of your service opportunities. When you leverage the advantages of technology, your exceptional service can be a competitive edge, a way to build solid long-term relationships with customers, leading to greater sales and profits.

Seize the Infor advantage

The advanced level of service that customers expect requires technology. Technology also makes this labor intensive business profitable. As a service-centric organization, you need an experienced, reliable technology partner that understands your unique business and can support your specific needs. Infor® brings you exactly that. For over 25 years, Infor has provided organizations-from global manufacturers to family-owned companies-with enterprise solutions that meet specific industry challenges.

Infor Service Management provides deep domain expertise in the intricacies of service lifecycle management-plus the full support of a company-wide business solution. One integrated system means ultimate efficiency, speed, and company-wide access to critical information. The reliability and power of our technology has won the confidence of thousands of customers worldwide.

Combine function and strategy

Completing service requests isn’t enough. A world class service organization is also about strategy. It’s about insights into parts availability, workforce readiness, scheduling optimization, and sales opportunities. A service company today has to be smart. Managers have to make decisions quickly and with confidence, based on real-time data they know is accurate and complete. No guesses. No day-old spreadsheets from isolated systems.

Managers aren’t the only ones who need data. Providing a customer with efficient, cost-effective lifecycle management of technical equipment is a team effort, involving many departments, from accounting to warehouse management and shipping. Front-line agents, billing clerks, and scheduling/dispatch managers all require information.

Most importantly, it must be information from one shared, real-time database. That’s the only way to prevent costly, dangerous gaps in communication, discrepancies, delays, and errors.

Popular Functionality Modules

Accounting Manage the complete financials of the organization, including partner, contractor, and franchise relationships. Multi-language and multi-currency capabilities support global…

Work Orders Manage the order through the entire process with defined workflows and automatic escalations and alerts, ensuring that exceptions are handled quickly.…

Inventory Accurately track inventory levels by lot, serial number, and location, maintaining minimum levels and ensuring availability of essential materials and parts. Make sure you…

Analytics Set up and track your key performance indicators (KPIs) with easy-to-use ad-hoc report writing tools that drill-down into real-time details. Add graphic gauges to critical…

Asset Management Schedule routine inspections and maintenance on fleet or other internal assets to prevent unexpected down-time and extend life expectancy.…

Complete Functionality Module List

Reviews of Infor Service Management

from MERA-TSC says…

The software is very easy to use. It fit into the needs that we had and it did everything that we have needed it to do.

The Good: The ease of use.

The Bad We are just implementing the software now so I do not have any to report.