Is Infor SyteLine right for your business?

Infor SyteLine is a great fit for many businesses. Find out if it's the right choice for you! Are you looking for a Infor SyteLine demo, technical support, product or pricing information or to simply to compare Infor SyteLine with competitive options? Quickly get answers and the information you need.

With exceptional flexibility and ease of use, Infor ERP SyteLine Field Service Plus is the ideal solution for nearly every field service requirement through the full spectrum of the service lifecycle. This robust service management solution meets the specific needs of companies that manufacture, install, or service complex products. Its powerful features include:

  • Contact center - Give your call center easy access to detailed data for fast response to inquiries and work order creation.
  • Work orders - Track and manage work orders for faster completion of service requests, more accurate billing, and greater customer satisfaction.
  • Scheduling and dispatch - Gain visibility into each technician‘s schedule, route, certification level, and experience with Field Service Plus, so that you can match the right technician with the right job. You‘ll also increase resolution rates and minimize the cost of non-essential trips back to the warehouse.
  • Plant maintenance - Schedule preventative maintenance for internal assets in order to prevent unexpected downtimes, extend the lifecycle of equipment, and maximize warranty cost savings.
  • Service contracts - Track and manage service level agreements with maximum efficiency. Visibility into the contract details, unit, and service history improves decision making and creates opportunities to up sell or extend service agreements.
  • Depot repair - Manage product returns for repair, refurbishment, or shipment to a third party vendor.
  • Service History - Access complete historical data, including customer profile, unit description, contract status, and service history.
  • Analytics - Integrated data, total visibility, and accurate tracking make it easy to analyze data down to the detail level. Flexible reporting aids in decision making, planning, and providing engineering with valuable information needed to adapt product or part designs